Bell Captain

1 maand geleden

Amsterdam, Nederland W Amsterdam Voltijd
Job Summary

The Bell Captain at W Amsterdam is a key figure in ensuring seamless guest arrivals and departures. Key responsibilities include supervising bell staff, coordinating luggage services, and providing a warm welcome to guests. The Bell Captain also plays a crucial role in providing information about hotel facilities and local attractions. Exceptional leadership, communication skills, and a keen attention to guest needs are essential in delivering a refined and welcoming experience.

Key Responsibilities
  • Safety and Security: Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Policies and Procedures: Protect the privacy and security of guests and coworkers, maintain confidentiality of proprietary materials and information, and ensure uniform, nametags, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures.
  • Guest Relations: Address guests' service needs in a professional, positive, and timely manner, assist other talents to ensure proper coverage and prompt guest service, and engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Requirements
  • Minimum of one-year experience in the same or similar role
  • Fluency in English
  • Dutch and any other language is appreciated
  • Experience in the Luxury Segment is an advantage
  • Work Permit for The Netherlands is required
  • Driver license B is a must

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