Guest Experience Coordinator

2 maanden geleden


Amsterdam, Nederland The Hoxton, Lloyd Amsterdam Voltijd

Job Summary

The Hoxton, Lloyd Amsterdam is seeking a highly motivated and enthusiastic Front Office Intern to join our team. As a Front Office Intern, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Provide a warm and welcoming experience to all guests, ensuring they feel valued and respected.
  • Deal with the arrival and departure of guests, ensuring all bills are accurate and any issues are resolved promptly.
  • Work closely with our teams to ensure seamless communication and a smooth guest experience.
  • Answer phone calls, respond to guest requests, and provide recommendations for local attractions and amenities.
  • Act as a gatekeeper for the hotel, ensuring all guests are accounted for and their needs are met.

Requirements

  • A positive attitude and a passion for delivering exceptional customer service.
  • Previous experience in a hotel or hospitality environment is an asset, but not required.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.

About Us

The Hoxton, Lloyd Amsterdam is a unique and vibrant hotel that offers a welcoming and inclusive environment for our guests. We are committed to providing exceptional service and creating memorable experiences for our guests. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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