Medewerker Customer Support Specialist
2 dagen geleden
We zoeken een gemotiveerde en communicatief vaardige medewerker voor onze klantenservice. Jij bent verantwoordelijk voor het efficiënt afhandelen van vragen en problemen van onze gebruikers binnen verschillende applicaties.
Over de functie- Je denkt mee over oplossingen voor problemen en treedt op als schakel tussen eerste- en tweede lijn bij storingen.
- Je handelt vragen correct en tijdig af, voornamelijk binnen het ticketsysteem en telefonisch.
- Incidenteel test je nieuwe functionaliteiten.
Jij bent onderdeel van een team van vier collega's die samen verantwoordelijk zijn voor het afhandelen van alle vragen. Dagelijks worden gebruikers ondersteund binnen verschillende applicaties.
Bijna 75% van de vragen worden schriftelijk afgehandeld en de telefoontjes (gemiddeld 20 per dag) worden binnen het team verdeeld.
Salaris en secundaire voorwaardenWij bieden een uitdagende baan in een dynamisch en betrokken team. Je ontvangt een salaris tussen € 2.430,- en € 3.348,- op basis van een 38-urige werkweek.
We bieden ook goede secundaire voorwaarden, zoals een vaste eindejaarsuitkering en vakantietoeslag.
Het dienstverband is tijdelijk, maar er is perspectief op een vast dienstverband.
VereistenMinimaal mbo-4 werk- en denkniveau.
Sterke communicatieve vaardigheden.
Uitstekende kennis van de Nederlandse taal en woord en geschrift. Engels is een pré.
Een positieve, leergierige, stressbestendige, nauwkeurige, flexibele en zelfstandige instelling.
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