Duty and Operations Manager
3 weken geleden
About the Role
We are seeking an exceptional Duty Manager to join our team at Kimpton De Witt. As a key member of our hospitality team, you will play a vital role in supporting our guest-facing colleagues and contributing to the creation of uniquely personalized guest journeys.
Key Responsibilities
- Provide operational support to front and back-of-house teams to ensure exceptional guest experiences.
- Act as a liaison between guests, management, and various hotel departments to foster effective communication.
- Collaborate with the Guest Service Team to oversee daily operations proactively and maintain the highest standards of quality.
- Manage communication processes, including daily meetings and event coordination, to ensure seamless operations.
- Handle guest issues, complaints, and VIP interactions with efficiency and diplomacy.
Requirements and Qualifications
- Previous experience in a similar role within the hospitality industry, with a minimum of 1 year of experience in duty management.
- Excellent communication, leadership, and decision-making skills, with the ability to thrive in a fast-paced environment.
- Strong organizational and administrative abilities, with proficiency in hotel management software.
- Ability to demonstrate success in guest service and issue resolution, with flexibility in working hours and on-call duties as needed.
Benefits and Perks
- Experience staying at Kimpton De Witt as part of our introduction program.
- 5 complimentary nights per year at all Lore Group hotels.
- Employee and Friends & Family discount rates at over 5500 IHG Hotels and all Lore Group hotels.
- 50% discount in restaurants & bars at 16 partner hotels in the city.
- Staff events.
- Prepared meals in the canteen.
- Discount on Health Insurances.
- Clothing allowance (if applicable).
- Shoe allowance.
- Travel allowance.
Location
Amsterdam.
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