Duty and Operations Manager

3 weken geleden


Amsterdam, Noord-Holland, Nederland Sea Containers London Voltijd

About the Role

We are seeking an exceptional Duty Manager to join our team at Kimpton De Witt. As a key member of our hospitality team, you will play a vital role in supporting our guest-facing colleagues and contributing to the creation of uniquely personalized guest journeys.

Key Responsibilities

  1. Provide operational support to front and back-of-house teams to ensure exceptional guest experiences.
  2. Act as a liaison between guests, management, and various hotel departments to foster effective communication.
  3. Collaborate with the Guest Service Team to oversee daily operations proactively and maintain the highest standards of quality.
  4. Manage communication processes, including daily meetings and event coordination, to ensure seamless operations.
  5. Handle guest issues, complaints, and VIP interactions with efficiency and diplomacy.

Requirements and Qualifications

  1. Previous experience in a similar role within the hospitality industry, with a minimum of 1 year of experience in duty management.
  2. Excellent communication, leadership, and decision-making skills, with the ability to thrive in a fast-paced environment.
  3. Strong organizational and administrative abilities, with proficiency in hotel management software.
  4. Ability to demonstrate success in guest service and issue resolution, with flexibility in working hours and on-call duties as needed.

Benefits and Perks

  1. Experience staying at Kimpton De Witt as part of our introduction program.
  2. 5 complimentary nights per year at all Lore Group hotels.
  3. Employee and Friends & Family discount rates at over 5500 IHG Hotels and all Lore Group hotels.
  4. 50% discount in restaurants & bars at 16 partner hotels in the city.
  5. Staff events.
  6. Prepared meals in the canteen.
  7. Discount on Health Insurances.
  8. Clothing allowance (if applicable).
  9. Shoe allowance.
  10. Travel allowance.

Location

Amsterdam.


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