Client Manager

4 weken geleden

Hoofddorp, Noord-Holland, Nederland OpenText Voltijd

Role Overview

As a Client Manager at OpenText, you will be responsible for all aspects related to Professional Services for assigned Benelux clients. This includes scoping, proposing, and selling services to support the development of solutions based on OpenText products.

Your Impact

You will be responsible for bookings generation and customer success for assigned clients while actively supporting peers across Benelux for mutual success against the OT mission of revenue, margin, and referenceable customers.

Key Responsibilities

  • Developing trusted customer relationships to drive digitization.
  • Driving the services business development activities resulting in demand generation.
  • Qualifying customer needs and determining how we can add value to our customers.
  • Supporting the creation and management of pipeline of opportunities for sustainable growth.
  • Preparing RFx responses and bids for tenders.
  • Follow up after contract signature acting as the voice of the customer and ensure customer satisfaction.
  • Leading the commercial negotiation of services contracts with clients and external suppliers.

Requirements

  • Strong presence and confidence, exhibiting professional maturity, strong communication skills (fluency in Dutch is mandatory) and English, both oral and written.
  • Understanding of IT projects engagements type and the financial aspects (revenue, margin, billing).
  • Knowledge of document management and business information management would be a plus.
  • Strong track record of scoping and preparing Professional Services proposals.
  • Some experience in services account development would be useful.
  • Strong presence and confidence, exhibiting maturity, with at least 8 years working experience.
  • Willingness to travel as required for client and internal meetings.

About OpenText

At OpenText, our employees are our greatest asset. We have brought together a diverse community of people who respect each other and work together to deliver excellence. We provide a workplace that fosters teamwork and productivity, but we recognize that when employees are supported, we are all enriched. At the heart of our success are our people, so taking care of them is a priority for us.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

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