Data Analyst for Customer Experience

4 weken geleden

Utrecht, Utrecht, Nederland Ultimum Voltijd
Job Title: Data Analyst for Customer Experience

Job Overview: We are seeking an experienced Data Analyst for Customer Experience to join our team at Ultimum. In this role, you will play a crucial part in standardizing and optimizing how we collect, process, and utilize feedback from residents. Your work will help us better understand and respond to the needs of our community, ensuring that our services continuously improve.

Key Responsibilities:

  • Data Collection and Analysis: Develop a standard for collecting resident and employee feedback, ensuring accurate and comprehensive data recording. Enhance methods for analyzing resident feedback, including adjustments to Tableau dashboards.
  • Stakeholder Engagement: Engage stakeholders in adopting new data collection methods and ensure widespread sharing of resident feedback across the municipality.
  • Insights and Information Management: Lead meetings to inspire colleagues to extract actionable insights from feedback, regardless of their data skills. Ensure clarity and maintenance of information needs related to resident feedback and service data during system renewals and replacements.


Requirements
  • Education: Academic level of thinking and working.
  • Experience:
    • At least five years as a data analyst with extensive experience in Tableau.
    • At least three years of experience within a municipality, preferably related to service delivery.
    • Proven experience in promoting data-driven working and enhancing colleagues' data skills, preferably in a service delivery context.
    • Experience with agile working in multidisciplinary teams at the intersection of users and IT.
  • Skills:
    • Strong analytical skills and the ability to achieve tangible results independently.
    • Persuasiveness and the ability to inspire and engage colleagues.
    • Excellent communication skills and the ability to work collaboratively in a hybrid setup.
  • Additional Requirements:
    • Must work on-site with the team at the City Office on Tuesdays and Thursdays.
    • A diverse and inclusive mindset, contributing to innovation and creativity within the organization.


Benefits

Additional Information:

  • Interviews: Scheduled for the week of November 11, either in person or online.
  • DBA Act Compliance: Registration by freelancers (ZZP) is not permitted. Must be employed by an employer.
  • References: Provide two recent and relevant references, including contact details.


Requirements
Qualifications: Education: Academic level of thinking and working. Experience: At least five years as a data analyst with extensive experience in Tableau. At least three years of experience within a municipality, preferably related to service delivery. Proven experience in promoting data-driven working and enhancing colleagues' data skills, preferably in a service delivery context. Experience with agile working in multidisciplinary teams at the intersection of users and IT. Skills and Attributes: Analytical Skills: Strong ability to analyze data and translate it into actionable strategies. Solution-Oriented: Focused on finding effective solutions to challenges. Persuasiveness: Capable of influencing others and gaining their support. Communication Skills: Excellent verbal and written communication skills. Stakeholder Management: Experience working with diverse stakeholders. Data Analysis: Proficiency in using Tableau and other data analysis tools. Facilitation: Ability to lead meetings and inspire colleagues to extract insights from feedback. Information Management: Ensuring clarity and maintenance of information needs related to resident feedback and service data. Collaborative: Works well with others to achieve common goals. Results-Driven: Focused on achieving measurable outcomes. Additional Requirements: Hybrid Work Setup: Must work on-site with the team at the City Office on Tuesdays and Thursdays. Diversity and Inclusion: Contributing to a diverse and inclusive work environment. References: Provide two recent and relevant references, including contact details. DBA Act Compliance: Registration by freelancers (ZZP) is not permitted.

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