End-to-End Returns Process Manager

2 weken geleden


Rotterdam, Zuid-Holland, Nederland MediaMarktSaturn Retail Group Voltijd
About the Job

As a Service Specialist Returns, you will be responsible for the end-to-end performance of our return processes. Your key objective is to ensure seamless customer satisfaction while minimizing costs. You will work closely with various departments, including commercial, content, customer care, supply chain, finance, and stock management, to optimize the return process. Your daily tasks will involve analyzing data, identifying areas for improvement, and implementing changes to enhance customer satisfaction and reduce returns.

Key Responsibilities

  • Develop and implement efficient return processes to minimize costs and maximize customer satisfaction.
  • Analyze data to identify trends and opportunities for improvement.
  • Collaborate with internal stakeholders to ensure seamless communication and execution.
  • Implement process improvements to reduce returns and enhance customer satisfaction.
  • Monitor and report on key performance indicators to inform business decisions.

Requirements

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Bachelor's degree or equivalent in a related field.
  • Several years of experience in a related field.


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