Luxury Front Desk Ambassador
4 weken geleden
Amstel Hotel Front Office Agent
We are seeking a highly motivated and passionate individual to join our Front Office team at the Amstel Hotel in Amsterdam. As a Front Office Agent, you will be responsible for ensuring that all guests receive a warm welcome and courteous service upon check-in and check-out.
Key Responsibilities:
- Ensures that all guests receive a warm welcome and courteous service upon check-in and check-out
- Ensures the guests are assigned to the type of room requested in accordance with the room rate
- Creates memorable luxury experiences for our guests
- Works according to the hotel standards and according to schedule, inclusive of night shifts
- Attends to guest enquiries, requests or complaints in an efficient and courteous manner, referring to management whenever necessary
- Provides accurate information to guest enquiries related to hotel facilities
Requirements:
- Team player
- Knowledge or passion for luxury and hospitality
- Accurate
- Motivated
- Creative
- Positive attitude
- Good communication skills
- Good command of English language, Dutch is beneficial
- Experience with Opera is an advantage
What We Offer:
- A pleasant and collegial working environment in which own initiative is appreciated
- Travel expenses for a commuting distance of more than 5 km
- Your staff uniform will be washed by the hotel
- Personal budget for educations (ex. Social Hygiene, Wine trainings, etc.)
- Personal development and growth opportunities
- To stay fit we offer a discount on your contract with Trainmore + 1 Euro discount for every time you go
- Employee discount on the worldwide 6000+ hotels of InterContinental Hotel Group
- 50% discount on the F&B at 20 partner hotels in Amsterdam with the F&B Discount Card
- Personalized support that matches your ambitions so that you can make a great start, be involved, and grow.
We exclusively consider responses from candidates who possess eligibility to work within the Netherlands / EU.
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