Luxury Front Desk Ambassador

4 weken geleden


Amsterdam, Nederland Amstel Hotel Voltijd

Amstel Hotel Front Office Agent

We are seeking a highly motivated and passionate individual to join our Front Office team at the Amstel Hotel in Amsterdam. As a Front Office Agent, you will be responsible for ensuring that all guests receive a warm welcome and courteous service upon check-in and check-out.

Key Responsibilities:

  • Ensures that all guests receive a warm welcome and courteous service upon check-in and check-out
  • Ensures the guests are assigned to the type of room requested in accordance with the room rate
  • Creates memorable luxury experiences for our guests
  • Works according to the hotel standards and according to schedule, inclusive of night shifts
  • Attends to guest enquiries, requests or complaints in an efficient and courteous manner, referring to management whenever necessary
  • Provides accurate information to guest enquiries related to hotel facilities

Requirements:

  • Team player
  • Knowledge or passion for luxury and hospitality
  • Accurate
  • Motivated
  • Creative
  • Positive attitude
  • Good communication skills
  • Good command of English language, Dutch is beneficial
  • Experience with Opera is an advantage

What We Offer:

  • A pleasant and collegial working environment in which own initiative is appreciated
  • Travel expenses for a commuting distance of more than 5 km
  • Your staff uniform will be washed by the hotel
  • Personal budget for educations (ex. Social Hygiene, Wine trainings, etc.)
  • Personal development and growth opportunities
  • To stay fit we offer a discount on your contract with Trainmore + 1 Euro discount for every time you go
  • Employee discount on the worldwide 6000+ hotels of InterContinental Hotel Group
  • 50% discount on the F&B at 20 partner hotels in Amsterdam with the F&B Discount Card
  • Personalized support that matches your ambitions so that you can make a great start, be involved, and grow.

We exclusively consider responses from candidates who possess eligibility to work within the Netherlands / EU.



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