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Desktop Support Specialist
1 maand geleden
About the Role
We are seeking a skilled Desktop Support Engineer to join our team at Adyen. As a Desktop Support Engineer, you will be responsible for providing comprehensive support to our teams and employees in resolving IT-related issues.
Key Responsibilities
- Provide a wide range of desktop support to all our employees, including face-to-face and remote support via ticketing, internal messaging, emailing, and calling.
- Play a key role in optimizing our processes and systems, including analyzing repetitive tasks and issues, and employing automation techniques to streamline manual processes and improve operational efficiency.
- Work together with our team members across the globe to provide comprehensive support for Apple device issues, user and systems access, networking, and other IT-related tasks.
- Ensure our IT systems and functionalities are up to date and aligned with our evolving business needs.
- Provide user onboarding and offboarding support.
Requirements
- You have around 1-3 years of experience in desktop support and helping people troubleshoot their IT-related issues.
- You are able to navigate through the terminal and troubleshoot IT-related issues in Linux/UNIX-based systems.
- You have knowledge of scripting languages such as Bash or Python, with practical skills in automating repetitive tasks and streamlining the end-user experience.
- You have experience administering services such as Google Suite, Zoom, OKTA, and LDAP.
- You are experienced with managing a large fleet of MacOS corporate devices leveraged by enterprise systems like JAMF or similar.
- You have experience administering new joiners' onboarding sessions and IT user training.
- You are a flexible team player who can work independently and make informed decisions with a good understanding of up to date IT security practices.
- You have experience with writing and maintaining technical documentation.
Nice to Have
- You have experience with config management systems such as Puppet, Ansible, or similar.
- You have experience with centrally managed packages, and you are able to deploy, update, and maintain applications on Apple end-user devices.
