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Job Overview
We are seeking a highly skilled Customer Service Agent to join our team at H&M Group. As a Customer Service Agent, you will be the first point of contact for our customers, providing exceptional service and support in Dutch.
Key Responsibilities:
- Provide excellent customer service via phone, email, and chat, responding to customer inquiries and resolving issues in a timely and professional manner.
- Adapt your communication style to meet the needs of our diverse customer base, ensuring a positive and personalized experience.
- Report customer feedback to relevant departments, helping us to continuously improve our services and products.
Requirements:
- Strong customer orientation and friendliness, with excellent communication skills in Dutch (C1 level).
- Interest in fashion and technology, with a willingness to learn and adapt to new trends and systems.
- Excellent computer skills, with a good knowledge of Microsoft applications and/or SAP.
What We Offer:
As a Customer Service Agent at H&M Group, you will have the opportunity to work in a dynamic and fast-paced environment, with a team of passionate and dedicated professionals. We offer a competitive salary and benefits package, as well as extensive development opportunities and a staff discount card for all our H&M Group brands.
About Us:
H&M Group is a family of brands that includes H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. We are committed to creating meaningful growth and more sustainable lifestyles, and we believe that our people are the driving force behind our success.