Senior Customer Service Representative

1 maand geleden


MAASTRICHT, Nederland Randstad Voltijd
Werk bij Mercedes-Benz Customer Assistance Center

Met een internationale team van meer dan 1000 collega's creëert Mercedes-Benz Customer Assistance Center de ultimate klantervaring, niet alleen voor motorrijders, maar ook om retail- en logistieke bedrijven te ondersteunen. Het hoofdkantoor van Mercedes-Benz Customer Assistance Center is gevestigd in Maastricht, Nederland.

Wat wij bieden
  • Mercedes-Benz contract
  • Individueel ontwikkelingsplan
  • Multicultureel en dynamisch werkomgeving
  • €2885 bruto per maand (gebaseerd op 40 uur per week)
  • Comprehensive training van maximaal 3 maanden
  • Werk aan het hoofdkantoor in Maastricht (NL)
Wie ben jij
  • Jij bent gemotiveerd en zeer klantgericht;
  • Jij hebt ervaring in het bieden van klantenservice, vooral in een internationale werkomgeving;
  • Jij bent vloeiend in het Duits op een moedertaalniveau en hebt goede communicatieve vaardigheden in het Engels.
Wat ga je doen
  • Vorige ervaring in klantenservice of een soortgelijk rol is een grote voordelen;
  • Een positieve begrip van mensen en communicatieve vaardigheden (schrijven en communiceren);
  • Uitstekende kennis van het Duits, zowel schriftelijk als mondeling, op moedertaalniveau;
  • Goede kennis van het Engels, zowel schriftelijk als mondeling;
  • De mogelijkheid om kalm te blijven in moeilijke klantensituaties;
  • Empathie en een echte passie om de klant zo goed mogelijk te helpen;
  • Een oog voor detail;
  • Wonen in de buurt van Maastricht of bereid om te verhuizen (relocatiepakket is mogelijk).
Waar ga je werken

Mercedes-Benz Customer Assistance Center heeft jarenlang ervaring en een sterke focus op klantgerichte diensten. Dit geeft Mercedes de kennis om wereldwijd klantcontactcentra te beheren en te ontwikkelen. Mercedes-Benz Customer Service Center maakt deel uit van de Mercedes-Benz Global Customer Service & Parts Division en werkt nauw samen met andere afdelingen en divisies om de beste klantervaring te creëren.

  • Multicultureel, dynamisch en internationaal werkomgeving;
  • Salaris van €2885,- bruto per maand gebaseerd op 40 uur per week;
  • Comprehensive training van maximaal 3 maanden;
  • Individueel ontwikkelingsplan;
  • 200 vakantiedagen (gebaseerd op full-time werkgelegenheid);
  • Prestatiegerelateerde jaarlijkse salarisverhoging;
  • Bonusstelsel gebaseerd op bedrijfsresultaten;
  • Aantrekkelijk relocatiepakket.
Sollicitatie

Herken je je in deze vacature? Solliciteer snel door op de "Sollicitatie" knop onderaan deze pagina te klikken. Als je vragen hebt, neem dan gerust contact met ons op.



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