Front Office Manager: Crafting Exceptional Guest Experiences

4 weken geleden


Amsterdam, Noord-Holland, Nederland Anantara Voltijd

At Anantara Grand Hotel Krasnapolsky Amsterdam, we are seeking an exceptional Front Office Manager who will lead our team in delivering unparalleled guest experiences.

About Us

Our hotel is a luxurious oasis in the heart of Amsterdam, offering a unique blend of traditional charm and modern elegance. Our team members are passionate professionals who share a commitment to excellence and a passion for providing exceptional service to our guests.

Job Description

This role involves overseeing all aspects of front office operations, including check-ins, check-outs, and guest interactions. You will be responsible for leading, coaching, training, and motivating your team to ensure seamless daily operations and exceptional guest satisfaction.

You will work closely with other departments to coordinate efforts and ensure that every guest feels valued and cared for. Your expertise in conflict resolution, problem-solving, and communication will be essential in handling guest complaints and resolving issues efficiently.

Key Responsibilities
  • Ensure smooth daily operations of the front office
  • Handle guest complaints and resolve issues effectively
  • Coordinate with other hotel departments to ensure guest satisfaction
  • Maintain accurate records of front office operations, transactions, and inventories
  • Implement policies and procedures to improve front office efficiency and customer service
Requirements

We are looking for a seasoned professional with at least 2 years of experience in a similar role. You should possess excellent communication skills, proficiency in English (Dutch is a plus), and a natural ability to connect with people from diverse backgrounds.

You must be able to thrive in a fast-paced environment, think critically, and demonstrate a strong drive to deliver results. Your flexibility to work evenings, weekends, and holidays as needed will also be essential.

Benefits
  • Salary based on scale 8 of the Horeca CLA and your experiences
  • Unique end-of-year bonus equal to minimal 75% of a gross monthly salary
  • Special team member rates in over 500 hotels within the Minor Hotel Group
  • A great discount of 50% on F&B concepts of 16 hotels in Amsterdam
  • Friends & Family rate; spoil your friends with discounted rates in our hotels worldwide
  • An experience stay at Anantara Grand Hotel Krasnapolsky Amsterdam
  • Keep developing yourself? Do it at our own NH University
  • Management programs to support your way to the top
  • We care about your health and therefore offer discount on collective health insurance, bike plan, and various gyms in your city


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