Strategic Sales Director
6 dagen geleden
Cepheid is seeking an experienced Strategic Sales Director to lead our European Service Operations team. In this role, you will be responsible for driving revenue growth and developing strategic plans to meet business objectives.
About the RoleThe successful candidate will oversee Customer Care Europe sales, leading strategically the revenue growth of Service sales and designing a service products portfolio that meets customer needs. You will be accountable for the tactical execution of service opportunities generating incremental service revenues and profitable growth.
Key Responsibilities- Oversee Customer Care Europe revenues are aligned with forecast and budget, providing accurate forecasts for current and future sales initiatives and participating in European Customer Care planning efforts.
- Ensure proactive and excellent execution of service contract lifecycle and billable activities management.
- Gather feedback from Customer Facing Associates, design, develop, and execute market research and other voice of customer (VOC) programs to understand market trends and opportunities.
- Contribute or manage key projects/Kaizen related to new services, support product launches, and contract renewals and billable processes.
- Build, maintain, and challenge a dynamic pricing strategy that delivers profitable growth.
- Work with European Regional Sales, Service, and Product Leaders and Technical Solutions Managers to define and develop support strategies and service portfolio design.
- Hire, develop, train Team Associates, and ensure team cohesion.
To succeed in this role, you will need:
- Bachelor's degree with 8+ years of experience or Master's degree with 5+ years of experience.
- Solid experience in managing a team and working with cross-functional teams.
- Seasoned Commercial Leader with strong interest in Customer Care/Field Service operations.
- Experience in life science or diagnostics or healthcare industry.
We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, plus benefits including health insurance, retirement plan, and paid time off.
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