Technical Support Specialist

1 week geleden


Hoofddorp, Noord-Holland, Nederland InVue Voltijd
Job Description

Role Summary

We are seeking a highly skilled Technical Support Specialist to join our team at InVue. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities

  • Provide timely and effective technical support to customers through various channels, including email, chat, and phone.
  • Develop and maintain a deep understanding of InVue's product suite, including troubleshooting and resolving complex technical issues.
  • Establish and maintain positive relationships with customers, providing ongoing education and support to ensure their success with our products.
  • Collaborate with cross-functional teams to resolve issues and improve processes.
  • Document best practices and create user-friendly guides to enhance the quality and efficiency of our customer care department.

Requirements

  • Proven experience in technical support, with a strong background in troubleshooting and resolving complex technical issues.
  • Excellent communication and interpersonal skills, with the ability to articulate technical issues clearly and understand the needs of our customers.
  • Demonstrated experience in technical writing, with the ability to create user-friendly guides and documentation.
  • Proficiency in Zendesk Suite and experience working in a fast-paced, ever-evolving environment.
  • Fluency in German is a major plus.

What We Offer

As a Technical Support Specialist at InVue, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and make a meaningful contribution to our company's success.



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