Customer Experience Specialist

6 dagen geleden

Den Bosch, Noord-Brabant, Nederland Efficy Voltijd
About Efficy

Efficy is a leading European Customer Relationship Management (CRM) solution that provides businesses with complete, flexible, customizable, and scalable software to drive growth.

Founded in 2005 and headquartered in Brussels, our team of over 500 employees works across local offices in Europe, Asia, and remotely.

Our Mission

We aim to contribute to the success of every company by transforming customer data into actionable insights while simplifying employee workflows.

In this fast-paced environment, we're always looking for innovative ways to improve processes and deliver exceptional customer experiences.

About You
  • You have a hands-on approach with strong communication skills, ensuring seamless interactions with customers.
  • A customer-centric mindset helps you empathize with clients' needs and provide tailored solutions.
  • Knowledge of CRM systems is an asset, but not a requirement. We're willing to invest in your development if you bring the right attitude.
  • A minimum of fluency in both English and Dutch is essential for effective communication.
  • You possess experience in customer-facing roles and are comfortable working independently under pressure.
Your Responsibilities
  1. Analyze and resolve functional issues on our Tribe CRM application, often collaborating with users via TeamViewer.
  2. Monitor the timely handling of inquiries within set objectives, striving for efficiency and quality.
  3. Take incoming phone calls and emails from customers, addressing their concerns promptly.
  4. Contribute to our knowledge base of troubleshooting guides to facilitate future resolutions.
  5. Maintain up-to-date knowledge of internal procedures and adapt quickly to new features and functionalities.
  6. Develop standard texts and instruction documents to optimize the customer care process.
About Us

We value diversity and equal opportunities for all candidates, regardless of background, gender identity, or disability status.

As a people-first employer, we prioritize your personal growth and well-being, offering competitive salary packages, flexible work arrangements, and comprehensive learning opportunities.

Learn more about our company culture, including hybrid work options, international growth prospects, and social activities that foster collaboration and teamwork.

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