Global Network Infrastructure Specialist

3 weken geleden

Amsterdam, Noord-Holland, Nederland Equinix Voltijd

Job Summary

As a key member of our global network operations team, you will be responsible for ensuring the uptime and performance of our network infrastructure. This includes monitoring and troubleshooting network issues, participating in infrastructure projects, and providing on-site support as required.

Responsibilities

  • Monitor and ensure network uptime and SLA compliance for the global network
  • Participate in infrastructure projects
  • Provide network on-site support as required
  • Maintain, monitor, and support enterprise network operations
  • Act as the second line of support for Network issues and escalation for lower Tier
  • High and low severity tickets (Incidents, Requests, Problems) triage, troubleshooting, resolution, and escalation
  • Identification and proactive problem management
  • Resolve internal customer issues and work closely with customers and vendors until resolution
  • Perform level 2 network support such as configuring switches, routers, and other network devices
  • Perform advanced troubleshooting and health checks, configuration modification, and upgrades
  • Vendor management, cooperation, and escalation for ISP's and OEM's to support the infrastructure
  • Follow network configuration and design principles
  • Support processes and procedures automation for network operations
  • Document and publish approved KB articles, work instructions, and procedures for internal reference

Requirements

  • Bachelor's degree or equivalent combination of education and related work experience
  • Basic knowledge of ServiceNow and ITIL process to understand the Incident, Request, Problem, and Change process
  • Understanding and experience in ticket prioritization and management
  • Demonstrable experience in supporting global network infrastructure (troubleshooting, operations, configurations)
  • Demonstrable experience in troubleshooting on various OSI levels
  • Advanced knowledge and experience of routing and switching protocols (OSPF, BGP, STP, VLAN, etc.) and network hardware (switches, routers, firewalls, etc.)
  • Hands-on experience in production network configuration changes and troubleshooting
  • Experience in use of packet capture tools
  • Intermediate understanding of security best practices concerning all aspects of the network
  • Experience in troubleshooting wireless networks (standards, security, radio placement, etc.)
  • Intermediate knowledge and understanding of load balancers and firewalls

What We Offer

At Equinix, we are committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing our disability assistance request form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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