Business Process Analyst
1 dag geleden
About the Role
As a Business Process Analyst at ASML, you will play a key role in IT development and implementation of Epics, features, and user-stories. Your main activities will be related to Customer Service departments of ASML, where you will assess, change, and refine business processes and related information systems to continuously increase their effectiveness and ensure they are properly aligned with the company's strategic direction.
Key Responsibilities
- Describe the Solution Context (capability, business process, strategic architecture) and Solution Intent (solution configuration, data flow, roles & responsibilities, and authorizations)
- Analyze technical trade-offs and determine primary components and subsystems
- Identify interfaces and collaborations between components and subsystems
- Define Nonfunctional Requirements (NFRs)
- Guide Enablers through to execution
- Work with Product and Solution Management, Customers, and (IT) Suppliers
Requirements
- Master's degree in Information Technology or Business Administration
- At least 5 years of experience as an IT Customer Service expert on senior level
- 10+ years' experience with Customer Service processes (complex products, low volumes)
- Proven experience in translating architectural principles, processes, infrastructure to actual solutions
- A strong background in SAP CS/PS/PM/PEO, including integration with non-SAP systems
- Detailed knowledge of IT systems supporting Customer Service Execution Systems, Quality management, Equipment automation
- Up-to-date with topics like Industry 4.0 and Cloud
Skills
- Strong customer focus, result-oriented, and drive for excellence
- Excellent communication skills in English, preferable also in Dutch
- Proactive and enthusiastic
- Able to deal with resistance
- Ability to influence without power
- Demonstrated ability to perform in high-pressure environments
- Well-developed consultancy skills with a strong go-get mentality, including eagerness to perform hands-on activities
- Team player
About ASML
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. We recognize that diversity and inclusion is a driving force in the success of our company.
Selection Process
Our selection process includes an online Talent Exploration that gathers information about your key drivers, personal values, motivators, and career ambitions. The Talent Exploration enables both you and us to explore if there is a mutual match - not only for today, but also for your future career at ASML.
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