Senior Manager, Engineering TAC EMEAL

4 weken geleden

Amsterdam, Noord-Holland, Nederland Palo Alto Networks Voltijd

Job Description

Overview

Palo Alto Networks is seeking a highly skilled Senior Manager, Engineering TAC EMEAL to join our team. As a key member of our Engineering TAC team, you will be responsible for providing technical leadership and management of a team of engineers who support our next-generation firewalls and integrated applications.

Responsibilities

  • Provide technical leadership and management of a team of engineers who are responsible for supporting NGFW on-prem and cloud, and Integrated Applications
  • Lead daily operations of the team in line with the company goals and objectives
  • Ensure that your engineers have the resources and processes necessary for successful and sustained performance
  • Enable TAC support teams by providing deeper technical expertise and guidance for NetSec platforms (NGFW, Cloud NGFW, SASE)
  • Work directly with Engineering on cutting-edge new product development
  • Develop and deliver expert-level training materials for TAC support and Engineering teams
  • Develop advanced troubleshooting-focused tools and scripts to help solve complex customer issues and improve product supportability
  • Work with TAC to provide expert-level technical support of customer issues that involve very complex network topologies, architectures, and security designs
  • Own critical and executive-level issues for LAN/WAN and NGFWs
  • Lead in identifying problems and taking actions to fix them across support and product life cycles
  • Help drive and enable ML/AI-related projects

Requirements

  • Minimum of 10 years of professional experience including minimum 5 years managing highly technical engineers
  • Technical Support or Development experience supporting enterprise customers with very complex LAN/WAN environments
  • Operational Management - Ensure that your engineers have the resources and processes necessary for successful and sustained performance
  • Work with TAC to provide expert-level technical support of customer issues that involve complex WAN architectures and network security
  • Work directly with Engineering on cutting-edge new product development
  • Deep understanding of TCP/IP and advanced knowledge of LAN/WAN technologies, expertise with general routing/switching, Routing protocols (BGP, OSPF), branch and DataCenter Architectures
  • Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL
  • Expertise with Cloud services and Infrastructure
  • Familiarity with C, Python, or at least one scripting language
  • Experience with Palo Alto Networks products is highly desired
  • Excellent communication skills with the ability to deliver highly technical informative presentations
  • Proficiency in creating technical documentation using applications such as Powerpoint/Google Slides or knowledge-base/intranet platforms such as Lumapps, Jive or Confluence
  • Willing to work flexible times including occasional weekends and evenings

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