Luxury Guest Experience Manager
4 weken geleden
The Guest Relations Manager is responsible for ensuring that all guests experience exceptional service during their stay. This includes overseeing the guest relations team, developing strategies to enhance guest satisfaction, and handling guest inquiries and feedback.
Key Responsibilities
- Develop and implement guest satisfaction strategies to drive loyalty and retention.
- Lead the guest relations team to ensure seamless service delivery.
- Collaborate with other departments to ensure that all guest needs are met.
- Monitor guest feedback and implement improvements to enhance the guest experience.
- Take personal responsibility for resolving guest complaints and ensuring that all issues are resolved promptly.
Requirements
- 2+ years of experience in a similar role in an upscale environment.
- Proven problem-solving and conflict resolution skills.
- A natural ability to connect with guests and exceed their expectations.
- Excellent communication and interpersonal skills.
About Us
Anantara Grand Hotel Krasnapolsky Amsterdam is a luxurious hotel that prides itself on providing exceptional service to its guests. We are a dynamic and passionate team that is dedicated to delivering unforgettable experiences to our guests.
We offer a competitive salary, excellent benefits, and opportunities for career growth and development. If you are passionate about delivering exceptional service and exceeding guest expectations, we would love to hear from you
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