Research Manager CX with Focus on Customer Insights

3 dagen geleden


Rotterdam, Zuid-Holland, Nederland Blauw Research Voltijd

Blauw Research, a leading research agency in the Netherlands, is seeking a highly motivated and ambitious Junior Research Manager CX to join their team.

About Blauw Research

We are a dynamic company that helps organizations improve their services and create enthusiastic customers. Our team of experts uses various research methods to provide valuable insights that drive business decisions.

Job Summary

The Junior Research Manager CX will be responsible for conducting research projects from start to finish, working closely with clients to understand their needs, and analyzing data to provide actionable recommendations.

Key Responsibilities
  • Conduct customer experience surveys and analyze results to identify areas for improvement.
  • Develop and implement research plans, including questionnaires and online community assignments.
  • Collaborate with senior researchers to analyze data and translate findings into actionable recommendations.
  • Communicate research results to clients, both verbally and in written reports.
Requirements

To be successful in this role, you will need:

  • A bachelor's degree in a relevant field (e.g., marketing, psychology, sociology).
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Familiarity with SPSS or other statistical analysis software.
  • A passion for customer experience and a desire to continuously learn and grow.
Benefits

As a member of our team, you can expect:

  • A competitive salary of €45,000 - €55,000 per year, depending on experience.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Flexible working hours and remote work options.
  • A comprehensive benefits package, including health insurance and retirement savings plan.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about customer experience and want to join a dynamic team, please submit your application.



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