Customer Relations Manager

4 weken geleden


Breda, Noord-Brabant, Nederland Vertiv Voltijd
Job Summary

We are seeking a highly skilled Customer Relations Manager to join our team at Vertiv. As a key member of our Hyperscale client management team, you will be responsible for delivering exceptional service to our largest clients in the BENELUX region, including Edgeconnex, Microsoft NTT, and Equinix.

Key Responsibilities
  • Manage contracts and service delivery for Hyperscale clients
  • Assist with preventative maintenance planning and ensure timely visits
  • Coordinate with technical coordinators and field engineers to resolve technical issues
  • Prepare and submit quotations for remedial works
  • Monitor service delivery and report to the UK Service Operations Manager and CRM
Requirements
  • At least 5-10 years of experience in the Mechanical industry
  • HNC/HND in Mechanical engineering or equivalent
  • Strong focus on customer satisfaction and long-term customer relation building
  • Excellent organizational and time management skills
  • Excellent written and verbal communication skills

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