Customer Service Representative

3 weken geleden


Utrecht, Utrecht, Nederland Undutchables Voltijd
Key Responsibilities:

As a key member of our client office team for the Benelux market, you will be responsible for providing exceptional customer service and support to our clients. Your valuable role will involve:

  • Handling customer inquiries via phone, email, and chat, providing timely and effective solutions to their needs.
  • Providing product advice and support to dealers, stores, users, and colleagues, ensuring they have the necessary information to make informed decisions.
  • Managing orders, providing pricing and delivery information, and communicating any changes to customers, ensuring seamless transaction processes.
  • Collaborating closely with the Territory Manager to manage and grow sales and profitability within the assigned area, identifying opportunities for improvement and implementing effective solutions.
  • Proactively identifying sales opportunities and converting them into sales, leveraging your excellent communication and negotiation skills.
  • Building strong relationships with dealers and stores in the territory, fostering a culture of trust and cooperation.
  • Conducting regular visits to dealers and stores with field colleagues, providing on-site support and guidance.
  • Actively participating in continuous improvement projects, driving innovation and excellence within the team.


Requirements:

To succeed in this role, you will need to possess the following skills and qualifications:

  • Excellent French language proficiency (native or near-native), with a B2+ level in Dutch and English.
  • Passion for cycling, which will make your workday more enjoyable.
  • Outstanding customer service skills, with a proactive and sales-oriented approach.
  • Solution-focused mindset with a can-do attitude, driving results and achieving goals.
  • MBO+ level educational background, with prior experience in B2B customer interactions.
  • Proficiency in MS Office, MS Teams, MS Dynamics CRM, and JDE, with the ability to learn and adapt to new technologies.


About Us:

Undutchables is a dynamic and innovative company, dedicated to providing exceptional customer service and support to our clients. We are passionate about delivering results and driving excellence, and we are looking for talented individuals like you to join our team.

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