Desktop Support Specialist
4 weken geleden
At ESP Global Services, we are seeking a skilled Desktop Support Specialist to join our European-wide delivery team. This role will support our partner, a Fortune 500 company active in four main business areas: aerospace, building automation, high-performance materials and technologies, and security.
The successful candidate will be responsible for providing 24/7 Global IT support solutions, expertly managed by a dedicated service delivery team. This includes day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination.
The ideal candidate will have 2+ years' experience providing IT Infrastructure field support, including troubleshooting hardware, software, and operating system issues. They will be skilled in desk-side support and PC break/fix, including being comfortable with Windows O/S. Additionally, they will have a command of the Dutch and English languages, and be able to work in a team or independently.
The role will involve:
- Responding to incidents and service requests from customers and managing them to a successful solution.
- Ticket handling based on client requirements.
- Providing desk-side support services to the customer.
- Supporting with installing, troubleshooting, and setting up desktops, printers, laptops, and other computer peripheral hardware issues.
- Basic administration of Windows O/S.
- Providing IT infrastructure support that includes hardware, software, operating system troubleshooting, and troubleshooting without affecting hardware warranty breaches or as per customer's security requirements.
- Following the installation instructions when installing and troubleshooting computer applications.
- 'Smart Hand' support for peripheral and network hardware, including but not limited to monitors, keyboards, mice, printers, fax machines, routers, scanners, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels all under the 'Smart Hands' capability supported by the company and from available technology remotely.
- Working with corporate LAN and setting up with the WAN concept.
The benefits of this role include:
- 20 days annual leave.
- Pension (Age based %, 50/50 EE and ER).
- Perkbox discounts.
- Unlimited access to free learning and development. We offer access to a training platform providing courses like CompTIA A+, CCNA Cisco modules, Microsoft Office 365, ITIL, etc.
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