Data Analyst for Customer Experience Management

4 weken geleden

Utrecht, Utrecht, Nederland Ultimum Voltijd

Role Overview: At Ultimum, we are seeking an experienced professional to play a crucial part in standardizing and optimizing how we collect, process, and utilize feedback from residents. This role is responsible for developing a standard for collecting resident and employee feedback, ensuring accurate and comprehensive data recording.

Key Responsibilities:

  • Data Collection Standardization: Develop a standard for collecting resident and employee feedback, ensuring accurate and comprehensive data recording.
  • Stakeholder Engagement: Engage stakeholders in adopting new data collection methods and ensure widespread sharing of resident feedback across the organization.
  • Data Analysis: Enhance methods for analyzing resident feedback, including adjustments to Tableau dashboards.
  • Insight Facilitation: Lead meetings to inspire colleagues to extract actionable insights from feedback, regardless of their data skills.
  • Information Management: Ensure clarity and maintenance of information needs related to resident feedback and service data during system renewals and replacements.

Requirements:

  • Education: Academic level of thinking and working.
  • Experience:
    • At least five years as a data analyst with extensive experience in Tableau.
    • At least three years of experience within a municipality, preferably related to service delivery.
    • Proven experience in promoting data-driven working and enhancing colleagues' data skills, preferably in a service delivery context.
    • Experience with agile working in multidisciplinary teams at the intersection of users and IT.
  • Skills:
    • Strong analytical skills and the ability to achieve tangible results independently.
    • Persuasiveness and the ability to inspire and engage colleagues.
    • Excellent communication skills and the ability to work collaboratively in a hybrid setup.
  • Additional Requirements:
    • A diverse and inclusive mindset, contributing to innovation and creativity within the organization.

Additional Information:

  • Interviews: Scheduled for the week of November 11, either in person or online.
  • DBA Act Compliance: Registration by freelancers (ZZP) is not permitted. Must be employed by an employer.
  • References: Provide two recent and relevant references, including contact details.

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