Customer Support Manager

3 weken geleden


Oude Meer, Noord-Holland, Nederland WFS PRO BV Voltijd
Job Description

We are seeking a highly skilled Customer Support Manager to join our team at WFS PRO BV. As a key member of our organization, you will be responsible for leading a team of customer support representatives and driving operational performance to meet business goals.

Key Responsibilities:

  • Lead a team of customer support representatives to ensure excellent service delivery and meet business objectives.
  • Develop and implement strategies to improve operational performance, including process optimization and continuous improvement initiatives.
  • Collaborate with cross-functional teams to ensure alignment and effective communication.
  • Manage and analyze data to identify trends and areas for improvement.
  • Develop and maintain relationships with internal and external stakeholders to ensure customer satisfaction and loyalty.

Requirements:

  • Minimum 3 years of experience in a customer support or operational management role.
  • Proven track record of improving operational performance and driving business growth.
  • Excellent communication and leadership skills, with the ability to motivate and develop a team.
  • Strong analytical and problem-solving skills, with the ability to analyze data and identify areas for improvement.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a talented team of professionals.

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