Customer Service Ambassador

4 weken geleden


Maastricht, Limburg, Nederland H&M Group Voltijd

Job Role



As a Customer Service Agent at H&M Group, you will be working at the forefront of our customer-facing business, providing exceptional support to our customers in Italian. Your role will be to learn and master the art of delivering outstanding customer service, ensuring that every interaction is a positive one.



Main Responsibilities




  • Provide expert support to customers via phone, email, and chat, helping them with their online orders, web shop, stores, and products.
  • Develop a tone of voice that aligns with our brand identity, ensuring that every interaction is personalized and engaging.
  • Report customer feedback to relevant departments, ensuring that their voices are heard and valued.


Requirements



We're looking for someone with a strong customer orientation, excellent communication skills in Italian, and a passion for fashion and technology. You'll need to be proficient in Microsoft applications and/or SAP, with a C1 level of Italian language proficiency.



Benefits



As a valued member of our team, you'll enjoy a range of benefits, including a staff discount card, access to our H&M Incentive Program, and opportunities for development and growth within the company.



Inclusion and Diversity



We're committed to creating an inclusive and diverse workplace, where everyone feels valued and respected. Our teams are made up of people from all backgrounds, and we strive to ensure that our recruitment process is fair and unbiased.



About Us



H&M Group is a global fashion brand that offers the latest styles and inspiration, with a focus on fashion, quality, and sustainability. We're passionate about creating a positive impact on the world, and we're looking for like-minded individuals to join our team.



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