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Senior Customer Service Representative
1 maand geleden
With an international team of more than 1000 colleagues, Mercedes-Benz Customer Assistance Center creates the ultimate customer experience, not only for motorists, but also to support retail and logistics companies. The head office of Mercedes-Benz Customer Assistance Center is located in Maastricht, the Netherlands.
what we offer- Mercedes-Benz contract
- Individual development plan
- Multicultural and dynamic work environment
- €2885 gross per month (based on 40 hours per week)
- Comprehensive training of up to 3 months
- Work at the head office in Maastricht (NL)
- You are motivated and very customer minded;
- You have experience in providing customer service, preferably in an international work environment;
- You are fluent in German on a native level and have good communication skills in English.
- Previous experience in customer service or a similar role is a big advantage;
- A positive understanding of people and communication skills (writing and communication);
- Excellent knowledge of German, both written and oral, at native level;
- Good knowledge of English, both written and oral;
- The ability to remain calm in difficult customer situations;
- Empathy and a genuine passion to help the customer as best as possible;
- An eye for detail;
- Living in the near area of Maastricht or willing to move (relocation package is possible).
The Mercedes-Benz Customer Assistance Center has many years of experience and a strong focus on customer orientation. This gives Mercedes the know-how to manage and develop global customer contact centers worldwide. The Mercedes-Benz Customer Service Center is part of the Mercedes-Benz Global Customer Service & Parts Division and works closely with other departments and divisions to create the best customer experience.
- Multicultural, dynamic and international working environment;
- Salary of €2885,- gross per month based on 40 hours per weeks;
- Comprehensive training of up to 3 months;
- Individual development plan;
- 200 vacation hours (based on full-time employment);
- Performance-related annual salary increase;
- Bonus system based on company results;
- Attractive relocation package.
Do you recognize yourself in this vacancy? Apply quickly by clicking the “Sollicitatie” button below If you have any questions, please do not hesitate to contact us
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