Quality Specialist
3 maanden geleden
As Quality Specialist you are passionate about quality standards focusing on how we build relations with our clients, manage our clients’ profiles and report client issues/critical errors in our operations.
You are an energetic, inquisitive, independent thinker who is % client oriented. You enjoy collaborating with stakeholders to ensure that employees are skilled and knowledgeable and can efficiently use the internal tools and procedures to meet our department SLA’s whilst offering our clients an outstanding service.
You have experience in quality management in a client relations centre. You are analytical, detail oriented and communicative. You enjoy analysing quality reports to determine and plan learning, or coaching needs and you love working with people in order to bring the best solutions.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Do you have a positive, can do attitude? Are you a pro-active thinker and doer with the following experience and skills?
Work experience in a Customer Service role Proven track record of analytical skills Hands on experience in a quality assessment role within a sales or customer service position - Coaching experience is a big plus Familiarity with SAP/Salesforce Excellent communication and presentation skills – training experience an advantage Examples of data visualisation abilities and understanding of support metrics Problem solving capabilities to create meaningful strategies to improve quality BSc degree in customer service quality management or relevant field Additional certification in quality or COPC is a plus Good understanding of tools used to measure and report on quality control Spanish and Italian speaker at near native level or Italian and English speaker at near native level-
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