Order Management
1 week geleden
An innovative, international pioneer in hardware andsoftware solutions.
FunctieomschrijvingYou will process, monitor and coordinate allactivities related to the order pipeline and short-term demandplanning. Along with your colleagues, you provide training's andguidance to your stakeholders to increase their understanding ofthe sales order process and procedures. Please note that this atemporary position for 11 months
Your job as the Order Management &Demand Planning Analyst
Yourresponsibilities can be divided by Order Management (55%), Shortterm demand planning (35%) and Process & system optimisation(10%). You will mostly monitor the daily order pipeline, ensuringtimely and accurate order processing. You act as the primarycontact for order-related communications, handling complaints, andescalations efficiently. You ensure Regional Distribution Centresare stocked according to business rules and sales plans andgenerate reports on back orders, analysing reasons, andimplementing actions to maximise sales. Key responsibilitiesinclude:
- Coordinate with theshipping team on pre-planned shipments and process outboundcancellations promptly.
- Issue credit and debit notes and provideadditional support for sales order requests, changes, andreturns.
- Assessweekly risks associated with order fulfilment based on stock levelsand sales plans, and communicate results to GeneralManagers.
- Align with the sales team to ensurefair stock allocation and identify potential conflicts.
- Manage monthly allocation items with internationalpartners, communicate product availability, and implement systemlimitations for critical items.
- Resolveweekly/monthly order interface issues and blocked deliveriespromptly.
- Monitor and report system outages tointernal IT teams, aiming for continuous processoptimisation.
- Collaborate with internaldepartments to improve customer satisfaction and systemperformance.
Yourworkplace
You'll be part of the SalesSupport Center, working closely with a team of professionalsdedicated to delivering exceptional sales backoffice servicesacross 18 subsidiaries and over 60 international partners. The teamis led by the Team Lead Sales Order Desk, and together, you'llstrive to exceed customer expectations through process optimisationand effective communication.
Whatdo you bring to the table?
You areanalytically minded and enjoy working in a customer focused rolewhere you continuously consider process optimisation and customersatisfaction. You have strong communication and interpersonalskills that allow you to work well within a team as well asindependently. You are detail-oriented and can share your analysiswith both your colleagues and stakeholders. Furthermore:
- Previous work experience in a similar positione.g. Order Operation and/or Short Term Demand Planning.
- Solid knowledge of order processing & monitoringusing SAP system.
- Experience using a ticketingsystem or software.
- Excellent (proven)knowledge of data analytics & advanced Excel functionalitiessuch as Pivot Tables and Power Query.
What’s in it for you?
Joining this company means being part of an organisation thatvalues innovation, efficiency, and environmental responsibility.You will receive:
- A salary up to €3.200,- based on experience.
- 13th month salaryand 8% holiday allowance.
- Travel reimbursementper km by foot, bike or car. Full travel reimbursement for publictransport.
- A healthy work-life balancewith a full-time of 37.5 hours.
- Between 30 and32 holiday days (based on a fulltime contract).
- Hybrid working model, working from the office 3 days andthe remainder from home.
- Budget to set up anergonomic home office and reimburse internet costs.
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