Trading Assistant

6 maanden geleden

Amsterdam, Nederland flatexDEGIRO Voltijd

 

Who we are

flatexDEGIRO is the leading and fastest growing online broker in Europe, based in Germany, Austria, the Netherlands, Bulgaria & UK. Over 2 million customers put their trust in us every day. We offer a wide range of independent products for the lowest fees, based on modern, in-house state-of-the-art technology.

When flatex merged with DEGIRO in July 2020, flatexDEGIRO became the largest online retail broker in Europe. In a time of bank consolidation, low interest rates and digitalization, we aim for continues growth. That is why we want 7-8 million investors to experience the ease of our platform by making them a client. A clear goal that we are sure we can accomplish with your help

 

Want to know what it’s like to work for flatexDEGIRO?

Check out our Instagram  and meet the great people that makes us who we are Do you already see yourself as part of this team? Apply

 

 

 

With Over 2 million people across Europe using DEGIRO as their online broker of choice, our team of Trading Assistants have the essential role in making sure they get the best support whenever they need us. This is where you come in

 

Are you ready to grow your career in FinTech?

 

You will be joining our team of customer-centric champions, in a vibrant, fast-paced and ever-growing environment. This role is perfect for you if you already have some experience in Customer Support and/or Financial Services, and you are looking for a career with continuous growth and learning opportunities in the Financial Services industry.

 

To best assist our customers, we offer you the following opportunities:

  • Tailor-made training and onboarding based on your previous experience and knowledge. You will learn everything about financial products, transfers, tax, corporate actions, trading venues, market abuse, among others;
  • Paid ESMA “Retail Informeren” (Dutch) certification and the opportunity to go for the CFA Level 1 certification.


Key Responsibilities as a Medior Trading Assistant:

  • Hands-on support for colleagues during the first steps in their role, which may include training and monitoring of day-to-day tasks;
  • Take ownership of customer requests to find short or/and long-term solutions to improve processes and overall customer satisfaction;
  • Support our customers with some of the complex information requests about our platform, Corporate Actions, transfers of securities, resolution of trading disputes and more;
  • Take the lead when assigned to different specialized sub-teams responsible for providing long-term solutions for reoccurring challenges;
  • Effectively communicate and escalate to different departments to resolve trading-related requests.


Is this you?

  • Have a Bachelor's degree or relevant professional experience;
  • Are a native-level Dutch speaker; (this is a must)
  • Are fluent in English;
  • Have 2 – 6 years of professional experience;
  • Have a good understanding of financial products and affinity with the financial markets;
  • Are an energetic team player with excellent communication skills;
  • Are available to work evenings occasionally.

 

 

 

What growth looks like at flatexDEGIRO’s Service Desk

  1. Junior Trading Assistant
  2. Medior Trading Assistant (YOU START HERE)
  3. Senior Trading Assistant
  4. Team Lead

 

Starting at the Service Desk is a great way to understand which part of the Fintech world best suits you. Your career growth at flatexDEGIRO can look like this:

  • Learn the ins and outs of the product and the company, plus the skills to interact with customers and other professionals of the industry;
  • Move on to a Senior Trading assistant position within your current department;
  • Chose a career path inside the company. With the knowledge you’ve build so far, we will give you the opportunity to choose how growth in flatexDEGIRO will look for you. You could become a team lead in Service Desk or transfer to a new role within flatexDEGIRO. Previous colleagues have joined Marketing, Operations, Brokerage and Risk.

 

Interested? This is what we offer you

  • Promise of a good work-life balance
  • 30 days paid leave
  • An enthusiastic and fun team to work with
  • Personal and professional development with access to relevant courses
  • Transport allowance or related benefits like a leased electric bike
  • Pension plan
  • A challenging job in an international and fast-growing company
  • A competitive salary
  • A lot of freedom executing your role and a chance to shape your own career
  • The opportunity to participate in a new, enthusiastic team of likeminded professionals.

 

To make your life easier

Want to invite your friends to work for us as well? A generous referral bonus will be yours if they get hired, so spread the word once you start

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or any other legally protected status. flatexDEGIRO is an Equal Opportunity Employer.

 

flatexDEGIRO Dutch Branch
Ian Daugherty 
Corporate Recruiter
 

 

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