Customer & Payments Investigation - Credit Analyst Trilingual FR-NL-EN
3 weken geleden
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
This specific role will be supporting analysis, remediation, and refresh activities of customer & business files to adhere to all applicable legislation and regulation. Are you an experienced Customer Care Professional with a curious and analytical mindset and do you want to give your career a boost? Then this job might be made for you.
How will you make an impact in this role?
You will be performing analysis, remediation, and refresh activities to complete customer files
Acting as the first line of defense to detect unusual and suspicious behavior for the Business
Conduct local analysis/investigations to detect unusual and suspicious customer behavior which might cause an increased Wwft risk (Wet ter voorkoming van witwassen en financieren van terrorisme) to the company
Perform risk analysis on the total picture of a customer and collect evidence/documentation accordingly
Raise Internal Suspicious Activity Reports (ISAR) with evidence and report to the compliance department for further investigation
Analyze and understand customer behavior by reviewing transactions, payments to the account, organization charts, media exposure, etc..
Reach out to customers to understand the behavior of a customer
Propose other type of products to the customer if relevant
Suspend and cancel accounts
Minimum Qualifications:
Experienced Customer Care Professional with analytical skills
Know Your Customer (KYC) and Customer Due Diligence (CDD) experience is an advantage
Knowledge of the (local) AML regulations is a plus
Ability to distinguish main and side issues and to substantiate factual conclusions
Ability to report the case effectively to the compliance department (ISAR)
Has a commercial mindset - Understanding of American Express customer systems
Knowledge of Consumer, Corporate and SBS products within American Express
Strong teamwork, relationship, influencing and customer communication skills (verbal and written)
Qualifications
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job: Credit
Primary Location: Netherlands-Netherlands-Amsterdam
Schedule Full-time
Req ID: 24008858
-
Netherlands American Express VoltijdDescription You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we...
-
Credit Analyst
3 weken geleden
Netherlands American Express VoltijdDescription You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we...
-
Credit Analyst
4 weken geleden
Netherlands American Express VoltijdDescription You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we...
-
Accounts Receivable Senior
1 maand geleden
Netherlands Page Personnel Netherlands VoltijdThe Accounts Receivable Specialist is responsible for a high volume of processing accounts receivable transactions for US / EMEA / APAC auctions. You will ensure outstanding receivables remain within company targets, and that appropriate accounts receivable processes and systems are adhered to. May be responsible for larger volume accounts.Client DetailsOur...
-
Accounts Receivable Senior
3 weken geleden
Netherlands Page Personnel Netherlands VoltijdThe Accounts Receivable Specialist is responsible for a high volume of processing accounts receivable transactions for US / EMEA / APAC auctions. You will ensure outstanding receivables remain within company targets, and that appropriate accounts receivable processes and systems are adhered to. May be responsible for larger volume accounts.Client DetailsOur...
-
Senior Accounts Receivable
10 uur geleden
Netherlands Page Personnel Netherlands VoltijdThe Accounts Receivable Specialist is responsible for a high volume of processing accounts receivable transactions for US / EMEA / APAC auctions. You will ensure outstanding receivables remain within company targets, and that appropriate accounts receivable processes and systems are adhered to. May be responsible for larger volume accounts.Client DetailsOur...
-
Strategic Product Owner
3 weken geleden
Netherlands American Express VoltijdDescription You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we...
-
Clinical Sales Representative Job Details Boston Scientific
1 maand geleden
Netherlands timesjobs Voltijd# Clinical Sales Representative**Work mode:** Remote in Country**Onsite Location(s):** Utrecht, NL**Additional Locations:** - Netherlands-Utrecht- Netherlands-Amsterdam- Netherlands-Arnhem- Netherlands-Eindhoven- Netherlands-Maastricht- Netherlands-Rotterdam**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**At...
-
Senior Ethics and Compliance Manager DACH, NL, CEE
1 maand geleden
Netherlands Home Office Dentsply Sirona VoltijdRequistion ID : 77467Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as...
-
Senior Ethics and Compliance Manager DACH, NL, CEE
3 weken geleden
Netherlands Home Office Dentsply Sirona VoltijdRequistion ID : 77467Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as...
-
Solution Architect
3 weken geleden
NETHERLANDS VIRTUAL NCR VOYIX VoltijdAbout NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction...
-
Solution Architect
1 maand geleden
NETHERLANDS VIRTUAL NCR VOYIX VoltijdAbout NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction...
