Working student

4 weken geleden

Amsterdam, Nederland Omnia Retail Deeltijd

About Omnia

We are an ambitious scale-up, with a winning mind-set and passion to consistently offering the best pricing platform to online retailers and brands. Our software plays a key role in their customer’s strategy, by providing competitive data, pricing insights, and dynamic pricing. We are currently the European market leader, but our ambitions go beyond Europe: we've only just begun.

About the job

As a Tech Support Agent, you will play a crucial role in providing technical assistance and support to our English and German-speaking customers, and become an Omnia expert

This will involve answering questions from our customers, either by phone or email, handling bugs, troubleshooting issues, answering customer's requests, resolving technical problems, and guiding users through the various functionalities of our product. Additionally, you will also collaborate with other teams to address complex problems and ensure a positive customer experience.

About you

We are looking for someone with strong communication skills and affinity with tech.

In addition, you will also bring to the team:

Available to work part-time (16h-20h/week) Currently enrolled in a Bachelor's or Master's degree in Computer Science, Business Administration, or similar; Experience in a customer-facing position or tech support is a huge plus; Living in the Amsterdam or Darmstadt Area; Tech-savvy; Customer-oriented; Fluent in German; Dutch is a big plus;

If you have worked in a customer support role, did not have exposure to tech support yet but is tech-savvy and are interested in learning more about our product and becoming an expert on it, we are looking forward to receiving your application

Why Omnia?

Omnia is the place where you’ll have ownership of your own growth path and development.

At Omnia, you are given freedom and flexibility, because we believe that everyone should feel free to be themselves. In a company with colleagues from all over the world, our value free to be you and me is lived by the core. We enjoy working from home but also meeting at one of our two offices having a great time with each other.

We are a team of ambitious, smart and eager people who support each other. We celebrate each other’s achievements and our value never stop learning and encourages us to continuously share feedback with each other.

We are obsessed with excellence, which comes naturally because we love what we do.

Interested? We are looking forward to your application

Questions? Feel free to reach out to Elisa, our recruiter: e.mozena@omniaretail.com

No recruitment agencies, please

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