Guest Service Agent
3 weken geleden
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
What will I be doing?
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards Assist other departments, as necessary RequirementsWhat are we looking for?
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous experience in a customer-focused industry Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Calm, efficient, and organized with great attention to detail Ability to multi-task while maintaining a positive attitude when working with a Guest Professional manner with an emphasis on hospitality and guest service Ability to work on your own and as part of a team Competent level of IT proficiencyIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in cash handling Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors Conflict resolution experienceWhat will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
Source: Hospitality Online
-
Restaurant Service Employee
3 maanden geleden
The Hague, Nederland Atithi Indian Restaurants BV VoltijdAtithi is a chain of fine-dining Indian restaurants located in the Netherlands. Atithi is well-known for its authentic Indian food, guest-centric service, and beautiful modern ambiance. We are now looking for professionals passionate about the hospitality industry who want to work in an international organization.TasksTaking care of mise en place, such as...
-
Restaurant Service Employee
3 maanden geleden
The Hague, Nederland Atithi Indian Restaurant Den Haag BV VoltijdAtithi is a chain of fine-dining Indian restaurants located in the Netherlands. Atithi is well-known for its authentic Indian food, guest-centric service, and beautiful modern ambiance. We are now looking for professionals passionate about the hospitality industry who want to work in an international organization. Tasks Taking care of mise en place, such as...
-
Restaurant Service Employee
3 maanden geleden
The Hague, Nederland Atithi Indian Restaurant Den Haag BV VoltijdAtithi is a chain of fine-dining Indian restaurants located in the Netherlands. Atithi is well-known for its authentic Indian food, guest-centric service, and beautiful modern ambiance. We are now looking for professionals passionate about the hospitality industry who want to work in an international organization. Tasks Taking care of mise en place, such as...
-
Customer Service Representative – 2nd Line
3 maanden geleden
The Hague, Nederland solera VoltijdCustomer Service Representative – 2nd Line / Netherlands Who We Are Digidentity is a leading provider of cutting-edge digital identity and authentication solutions, empowering individuals and organizations to navigate the digital world securely and efficiently. Established with a commitment to pioneering innovation and enhancing online trust, we have...
-
Senior IT Product Lead Salesforce Service Cloud
3 dagen geleden
The Hague, Nederland Odido VoltijdSluit je aan bij Odido als Product Lead Klantenservice (Salesforce Service Cloud) om onze klantenservicemogelijkheden te verbeteren en onze ambitie te ondersteunen om de Klantkampioen van Nederland te worden. Je zult een dynamisch team leiden, ons platform optimaliseren voor efficiëntie en innovatie in klantenservice stimuleren, waarbij je wekelijks meer...
-
Senior IT Product Lead Salesforce Service Cloud
6 dagen geleden
The Hague, Nederland Odido VoltijdSluit je aan bij Odido als Product Lead Klantenservice (Salesforce Service Cloud) om onze klantenservicemogelijkheden te verbeteren en onze ambitie te ondersteunen om de Klantkampioen van Nederland te worden. Je zult een dynamisch team leiden, ons platform optimaliseren voor efficiëntie en innovatie in klantenservice stimuleren, waarbij je wekelijks meer...
-
Food and Beverage Supervisor
3 weken geleden
The Hague, Nederland Hilton The Hague VoltijdDescriptionBlueBlood is an exciting F&B concept centered around the Nikkei cuisine, an unique mash-up between Peruvian and Japanese culinary traditions, located in the city center of The Hague.Now, we’re looking for fresh blood: ’true game-changers’. Are you ready to make a big splash?As a Supervisor of BlueBlood, you know it is not just about eating a...
-
Café Team Member
1 maand geleden
The Hague, Nederland ARKET VoltijdJob DescriptionAs part of our café team you will work in a welcoming Nordic café environment, integrated in our store, where you never lose focus on quality, service and providing our guest with an experience they will remember. Putting the guest first and being flexible comes naturally for you. You and your team will be responsible for creating a warm and...
-
Service Agent
1 maand geleden
The Hague, Nederland SIXT Netherlands VoltijdVacatureomschrijvingWat ga je doen:Auto’s gereed maken voor de verhuurAuto's die binnenkomen controleren en incheckenAuto’s ophalen en afleveren op locatieAfhandelen van eventuele schadesFunctie-eisenWat neem je mee:Je bent minimaal 1 jaar in het bezit van rijbewijs BJe hebt een enthousiaste, flexibele en servicegerichte houdingJe hebt een echte...
-
IT Product Lead AI
6 dagen geleden
The Hague, Nederland Odido VoltijdWij zoeken een ervaren IT Product Lead AI met een passie voor klantenservice en innovatie, die uitdagingen omarmt en een sleutelrol speelt in het verbeteren van de klantreis bij Odido. Met jouw expertise in GenAI en sterke communicatieve vaardigheden, draag je bij aan onze ambitie om de Klantkampioen van Nederland te worden en bouw je mee aan een inclusieve,...
-
Chef de Partie
3 weken geleden
The Hague, Nederland Hilton The Hague VoltijdDescriptionDo you have a passion for cooking and are you looking for a new opportunity in the kitchen? Do you already have experience in the kitchen? Then we are looking for you!BlueBlood is a stylish and innovative new F&B concept located in Hilton The Hague. It’s the latest Signature restaurant & Destination bar to pioneer its dedication to local and...
-
Host F&B
3 maanden geleden
The Hague, Nederland Eden Hotels VoltijdAbout the job Are you that person who always goes the extra mile? Does it fulfill you making people happy and do you know exactly how to make guests feel at home? And do you have a service-oriented attitude and mindset? Then we are looking for you! What will you be doing? You are the point of contact for our guests and provide them with all the...
-
Host - Babylon Hotel The Hague
3 maanden geleden
The Hague, Nederland Eden Hotels VoltijdAbout the job Are you that person who always goes the extra mile? Does it fulfill you making people happy and do you know exactly how to make guests feel at home? And do you have a service-oriented attitude and mindset? Then we are looking for you! What will you be doing? You are the point of contact for our guests and provide them with all the...
-
Stewarding/Dishwashing
3 weken geleden
The Hague, Nederland Hilton The Hague VoltijdDescriptionHilton The Hague is looking for a part time Steward!As Steward, you support the rest of the hotel as you take care of cleaning the glasses, mugs, plates and kitchen utensils. Your role is essential, because without clean supplies our guests cannot be served.As a Steward you are responsible for: Cleaning of plates, glasses, cutlery and kitchen...
-
Chef de rang/ Head waiter
1 maand geleden
The Hague, Nederland Restaurant Villa Coucou B.V. VoltijdWe are looking for a skilled Chef de rang whom can uphold our high standard of level of service, to take orders and deliver food and beverages to our guests. The right Server uplifts the dining experience for guests. We are looking for someone who will have the patience, personality and perseverance to thrive in this role.We are looking for a skilled Chef de...
-
Agent – Office Support
2 maanden geleden
The Hague, Nederland Europol VoltijdORGANISATIONAL CONTEXT This selection procedure is intended to establish a reserve list of successful candidates, which may also be used to fill posts funded by external assigned revenue (e.g. EU grant funding). It is envisaged to start using the reserve list in Q4 of 2024/Q1 of 2025.Europol retains the right to make use of the reserve list to select...
-
Community Host
2 maanden geleden
The Hague, Nederland The Social Hub The Hague VoltijdAs our Community Host, youâll be operating in all of our front of house areas, making sure that each guest is having the best possible TSH-experience. Whether youâre providing a flawless welcome and check in, awesome service in our restaurant and bars or just having a chat to make their stay truly unforgettable â you are at the forefront of...
-
Chef de rang/ Head waiter
3 maanden geleden
The Hague, Nederland Restaurant Villa Coucou B.V. VoltijdWe are looking for a skilled Chef de rang whom can uphold our high standard of level of service, to take orders and deliver food and beverages to our guests. The right Server uplifts the dining experience for guests. We are looking for someone who will have the patience, personality and perseverance to thrive in this role. We are looking for a skilled Chef...
-
Chef de rang/ Head waiter
3 maanden geleden
The Hague, Nederland Restaurant Villa Coucou B.V. VoltijdWe are looking for a skilled Chef de rang whom can uphold our high standard of level of service, to take orders and deliver food and beverages to our guests. The right Server uplifts the dining experience for guests. We are looking for someone who will have the patience, personality and perseverance to thrive in this role. We are looking for a skilled Chef...
-
Chef de Partie
3 weken geleden
The Hague, Nederland Hilton VoltijdDo you have a passion for cooking and are you looking for a new opportunity in the kitchen? Do you already have experience in the kitchen? Then we are looking for you! BlueBlood is a stylish and innovative new F&B concept located in Hilton The Hague. It’s the latest Signature restaurant & Destination bar to pioneer its dedication to local and seasonal...
