Logistics Fulfillment Manager

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

In this role, you have the opportunity to make life better
Advance your career in a company where supply chain management is an important tool for business growth. We are looking for a top talent to grow in our organization. Manage execution of logistics value stream from customer order drops till POD with right quality, speed and cost. (Additionally, the return flow (Good and Defective) from Customers towards Proof of Delivery (POD) at Blue Room/ Regional Distribution Center (RDC) at agreed baseline). Be a reliable partner for our Markets and Service Parts Supply Chain (SPS) Business Partner to execute on material delivery via a sustainable process, driving customer centric solutions in which we can make a difference. Partner with nominated carriers and Logistic Fulfillment Team and hold them accountable for their performance on the customer outbound logistics execution. The Logistics Fulfillment Manager works directly with the SPS Business Partner, Market Logistics team and Logistic Service Providers to initiate corrective and continuous improvement actions.

You are responsible for
As a Logistics Customer Outbound Manager in Philips Healthcareâs Service Parts Supply Chain Customer Fulfillment Logistics team, you are responsible for:

• Supplier Relationship Management; manage Logistics outsourced partners through commercial contract terms.
• Ensure that regional logistics activities are meeting customer requirements per assigned markets.
• Primary contact point for customer related warehouse and transportation escalations.
• Create, implement, monitor, and measure cost and service improvement programs to optimize the overall customer experience.
• Formulate Logistics strategy and policy and ensure adherence.
• Change Management (via Project Management/LEAN approach).
• Global Process Ownership for assigned core processes within the Customer Fulfillment function.
• Execution of the (regional) processes e.g. freight charges towards markets, freight payments towards carriers, freight claims, Customs and Dangerous Goods Compliance.
• Implementation and adherence to regional/local import/export procedures, laws and compliance requirements in accordance with Philips Corporate Export Control guidelines and systems.
• Act as (Back-Up) Export and Import Support.

You are a part of
Service Parts Supply Chain (SPS), part of Services and Solutions Delivery within Philips, is responsible for the total service parts supply chain from the factory/suppliers to the markets. The strategy is to maximize the service part availability, minimize the total cost of operation and minimize the inventory level. To realize this strategy SPS operates a global service parts network.

To succeed in this role, youâll need a customer-first attitude and the following

• A Bachelor or Master level and experience in Logistics and Supply Chain Management (required).
• Strong Analytic skills (required)
• Strong communication, Project Management and design skills
• Experience with working in an international working environment.
• Continuous Improvement mindset and preferably experience in applying LEAN (required).
• Work through others, develop and execute collaborative programs and solutions to identified problems (required).
• Experience managing 3rd party vendors or have worked at 3rd party logistic provider with a focus on customer order outbound process, transportation management and/or customer solution designs for end-to-end supply chains
• Industry knowledge on transport solutions like airfreight, parcel, ocean and contract logistics
• Experience in Service Logistics and Trade Compliancy Regulations (Customs, Export Control, Dangerous Goods, Supply Chain Security)

In return, we offer you

• An inspiring international multidisciplinary working environment;
• Extensive opportunities for personal and professional training and development;
• Continuous challenges and opportunities for growth to accelerate your career in the directions to which you aspire.

Please note that there is no relocation budget available. Your application will not be considered if you are not a resident of the Netherlands.

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart â which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home â for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Why should you join Philips?
Working at Philips is more than a job. Itâs a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

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