Customer Service French/ English

3 weken geleden


Utrecht, Nederland Page Personnel Voltijd

We are looking for a Customer Service Representative with a (near) native level of French and English to join our team. You will handle the order-to-cash process for hospital clients and international distributors, ensuring smooth operations. Working closely with logistics, sales, and quality teams, you will maintain high customer service standards. This full-time position (40 hours per week) starts as soon as possible

Description

As a Customer Service Representative, you will be responsible for:

  • Managing the order-to-cash process for hospital clients and international distributors, including:

    • Order entry and confirmation

    • Updating customers on product availability and delivery timelines

    • Generating picking jobs for the warehouse

    • Ensuring necessary export documents are in place

    • Invoicing and processing credit notes

  • Handling customer complaints in collaboration with the Quality department

  • Coordinating returns and credit note processes

  • Adhering to quality standards such as ISO certification and MDR regulations

  • Answering general phone calls and emails

  • Monitoring outstanding orders and notifying the Supply Chain team about potential shortages

  • Collaborating with internal departments including Logistics, Sales, and Quality to ensure seamless service delivery



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