Customer Service French/ English
3 weken geleden
We are looking for a Customer Service Representative with a (near) native level of French and English to join our team. You will handle the order-to-cash process for hospital clients and international distributors, ensuring smooth operations. Working closely with logistics, sales, and quality teams, you will maintain high customer service standards. This full-time position (40 hours per week) starts as soon as possible
Description
As a Customer Service Representative, you will be responsible for:
Managing the order-to-cash process for hospital clients and international distributors, including:
Order entry and confirmation
Updating customers on product availability and delivery timelines
Generating picking jobs for the warehouse
Ensuring necessary export documents are in place
Invoicing and processing credit notes
Handling customer complaints in collaboration with the Quality department
Coordinating returns and credit note processes
Adhering to quality standards such as ISO certification and MDR regulations
Answering general phone calls and emails
Monitoring outstanding orders and notifying the Supply Chain team about potential shortages
Collaborating with internal departments including Logistics, Sales, and Quality to ensure seamless service delivery
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