Junior E-commerce Manager | German

3 maanden geleden

Utrecht, Nederland Undutchables Voltijd
As a (Junior) E-commerce Manager, you’ll need to see the bigger picture. You’ll be the go-to expert across different e-commerce areas, understanding how they interconnect. You’ll report directly to As a (Junior) E-commerce Manager, you’ll need to see the bigger picture. You’ll be the go-to expert across different e-commerce areas, understanding how they interconnect. You’ll report directly to the International Business Development Manager, ensuring your work aligns with broader company goals.
Key Responsibilities:
  • Proactively brainstorm ideas for improving the webshop, identifying opportunities and suggesting relevant enhancements.
  • Map out the customer journey and recommend improvements to optimize their experience.
  • Monitor the performance of various systems, spotting potential issues or bottlenecks.
  • Collaborate with the Marketing team, providing input to enhance the webshop.
  • Coordinate actions across different departments.
  • Attend monthly meetings with other (Junior) E-commerce Managers.
  • Prepare and lead KPI meetings.
  • Assist the Customer Service team by handling customer interactions, processing orders, managing returns, etc.
  • Supervise the Customer Service team.
  • Oversee debt management coordination.
  • Ensure the right content (products) is uploaded to the webshop.
  • Communicate and collaborate with external German partners.
  • Provide translations and German texts for the webshop.
  • Analyze and utilize various online sales channels in collaboration with the Web Development team.
  • Contact customers based on requested lighting plans.
  • Excellent written and spoken German and English (Dutch is a big plus for the internal communication)
  • You have your own transportation
  • You have a valid working permit
  • Strong attention to detail and excellent communication skills.
  • Quick learner with the ability to work across multiple systems.
  • Ability to maintain an overview of your work and various processes, with strong prioritization skills.
  • A team player with a knack for collaboration and organization.
  • Analytical and decision-making skills with a proactive mindset.
  • Minimum HBO work and thinking level, preferably with a commercial background.
  • Preferably, experience in an e-commerce environment.

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