ServiceNow Architect

Job Description

Our client is looking to expand their practice with a Dutch-speaking ServiceNow Architects, based in the Netherlands. The ServiceNow Architect supports the sales pursuit activities, integrated solution designs, and complex delivery programs for our large-scale clients. This role requires an energetic, confident, and dynamic leader who has solid presentation skills, and strong technical acumen.

Who they are?

My client are a Global Strategic Partners with ServiceNow. They help their diverse clients tackle their toughest challenges while unleashing their fullest potential…and then some. Operating across Europe, they bring together commercial innovation and leading-edge technologies to deliver an integrated, mobile and interactive experience that far exceeds expectations. Through their diverse culture and inclusive thinking, they embrace their employees' ideas taking them from concept to practical solutions. They keep their tech smarts sharp by providing abundant training and certification opportunities. Are you ready to learn and grow in a career, while making a difference?

Key Responsibilities

You will support large and complex pre-sales / RFP processes involving multiple technologies:

• Manage/ Coordinate involved technology teams in on- and offshore locations across all aspects of technology relevant to the opportunity
• Develop technical solution design and work with assigned technical architects and cost architects to create corresponding cost estimates
• Present and discuss solutions with client executives
• Present technology solution to internal executive approvers

You will also:

• Assess the business impact/return on investment for the more complex components of the technology solution
• Facilitate client workshops, document business requirements and develop them into a proposed solution design staffing
• Own the ServiceNow architecture on complex delivery programs
• Mentor and assist with internal staff to develop and improve skills
• Act as customers’ key contact on the proposed technology solution
• Work closely with other technology teams such as Insights and Intelligence, Automation and Technology Consulting to create a holistic technology approach and cost estimate that captures all details, dependencies and assumptions of the technology landscape
• Establish oneself as a leader in cross-technology issues and risk mitigation
• Ensure solid governance is established on customer engagements
• Grow and maintain knowledge of ServiceNow technologies and relevant competitive information within the Service Management, IT Operations, Customer Service Management, HR, and Security Operations space

Qualifications

• Deep knowledge of ServiceNow
• At least 1 ServiceNow Certification
• Minimum of 5 years’ experience in Technical Consulting
• Minimum of 5 years’ experience translating technical solution requirements to business requirements and customer outcomes.
• Knowledge of Service Management, ITIL, HR, Security Operations, and Customer Service Management
• Executive presentation experience with business acumen
• Excellent written and oral communication skills
• Proven ability to build, manage and foster a team-oriented environment
• Proven ability to work creatively and analytically in a problem-solving environment
• Strong time management skills
• Experience with DevOps and Agile engineering practices
• Fluent in English and Dutch