Product Support Engineer
2 weken geleden
Job
Description
Your role:
Active support of Energy Solutions service locations worldwide (service engineers and workshops) in all technical matters related to the assigned product(s);
Responsible for setting up and holding regular interactions with Energy Solutions service managers worldwide to ensure that the teams are up to date regarding the latest developments and are able to support our customers;
Single point of contact with the technical teams of our cooperation partners (OEMs) in relation to the assigned products(a);
Ensure the relevant Energy Solutions service organizations have the right number of qualified and trained personnel to perform the needed respective jobs;
Active support of the business development team in assessing new products and partners, including technical feasibility and compatibility with the capabilities of Energy Solutions network, etc.;
Responsibility for the definition and implementation of all technical work packages during the go-to-market phase (as part of the product management team): technical concepts, preparation/adaptation of technical presentations, webinars, training, participation in roadshows, etc.
Time distribution of your responsibilities:
Within PrimeServ Omnicare, you will be a part of a highly ambitious and supportive technical consulting team. This overview will give you a good idea of what your role will look like:
40% technical product(s) support (internal and external customers)
30% alignment / coordination with local service entities of Energy Solutions globaly
20% preparation of all necessary techical work packages
10% business development support: assessiment of new products and partners
Master degree in engineering or comparable
5+ years' experience in a service (after sales), ideally in a global matrix organization
Sound technical knowledge of equipment used in maritime and power generation industries
Strategic mind and experience with implementing new products/services (on the technical side)
In addition, we find the following important:
Skilled in effective communication across diverse cultures and environments
Readiness to travel internationally (~10% of time)
Customer minded
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