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Store Manager
4 weken geleden
Job Title: Store Manager
Location: P.C. Hooftstraat, Amsterdam
Experience Required: 2+ years in a store management role
Overview:
Our client, a luxury fashion brand, is looking for an experienced Store Manager to lead thier new boutique on P.C. Hooftstraat, in Amsterdam. This is an exciting opportunity for a dynamic leader with a passion for luxury fashion, exceptional customer experiences, and operational excellence.
As the Store Manager, you will be responsible for driving sales, leading a high-performing team, and ensuring an outstanding in-store experience. You will foster a results-driven culture, where digital client engagement, in-store events, and omnichannel strategies are integral to success.
This role requires a strategic, hands-on leader who thrives in a fast-paced retail environment and is committed to developing talent, optimizing store operations, and achieving ambitious business goals.
Key Responsibilities:
Store Operations & Sales Performance
- Achieve sales targets and KPIs set by the Area Manager.
- Analyse store performance and implement action plans to drive business growth.
- Develop strategic sales initiatives to maximize footfall and conversion rates.
- Set clear daily, weekly, and monthly targets for the team, ensuring consistent performance tracking.
- Ensure seamless execution of all store operational procedures, including inventory management, sales reporting, and in-store event planning.
- Collaborate with marketing teams to organize exclusive in-store events that enhance customer engagement.
Customer Experience & CRM
- Build and maintain strong client relationships, ensuring a personalized and exceptional shopping experience.
- Lead by example on the sales floor, coaching the team to provide seamless and service-oriented client interactions.
- Drive client outreach and digital engagement, utilizing booking services and omnichannel tools to enhance customer loyalty.
- Ensure the store adheres to visual merchandising (VM) guidelines, creating an inviting and brand-aligned space.
Team Leadership & Development
- Recruit, train, and develop a high-performing team, ensuring strong product knowledge and service excellence.
- Lead team meetings and training workshops, fostering a motivated and collaborative store culture.
- Provide continuous coaching and performance feedback, identifying growth opportunities for each team member.
- Conduct regular performance reviews, including individual development plans and appraisals.
- Ensure adherence to HR policies and company guidelines, maintaining a positive and professional workplace environment.
Operational Excellence
- Ensure storefront and back-of-house areas are always organized and presentable.
- Oversee stock control, weekly inventory counts, and shrinkage management.
- Implement best practices in till procedures, returns, claims processing, and omnichannel solutions (BOPIS, EA, BOSFS).
- Enforce compliance with all operational and internal control procedures, ensuring store efficiency and regulatory adherence.
Profile
- Strong leadership skills, with a proven ability to motivate and inspire a team.
- Commercially driven, with a strategic mindset and sales-focused approach.
- Passionate about delivering exceptional customer experiences and fostering client relationships.
- Ability to analyze sales performance and implement actionable insights.
- Highly organized and adaptable, with a proactive problem-solving attitude.
- Strong communication and interpersonal skills, capable of engaging with clients and stakeholders at all levels.
Qualifications and Requirements
- Minimum 2 years in a store management role, preferably in luxury or high-end retail.
- Proven experience in developing customer relationships and leveraging digital tools for client outreach.
- Track record of achieving and exceeding sales targets.
- Experience in hiring, training, and coaching retail teams to deliver high performance.
- Fluency in English is essential; additional languages are a plus.
Due to the volume of applications, only shortlisted candidates will be contacted.
If you are a passionate retail leader with a drive for sales, team development, and customer excellence, we encourage you to apply today.
