Operations Manager

2 weken geleden

Amsterdam, Noord-Holland, Nederland Park Plaza Voltijd

Department:
Food & Beverage

Job Level:
Management

Job Type:
Full Time

Hours per week:38

Job Reference:
REQ11258

Date Posted:6 June

Park Plaza Amsterdam Airport needs you as
Operations Manager Are you driven and enthusiastic about a new opportunity? We would love to tell you more about our job.

About Park Plaza Amsterdam Airport:

Park Plaza Amsterdam Airport is ten minutes from Schiphol Airport and 25 minutes from the city centre. It features 342 guestrooms, conference space for up to 600 delegates, parking and an airport shuttle service. Additional facilities include a brasserie, bar and lounge, games room, 24hour grab & go shop and a cinema room.


As
Operations Manager, your helpful, can-do approach and passion for great service will create an amazing impression every time, as you make sure to give every guest a moment they will not forget.

Your eye for detail, understanding of processes and strong leadership will ensure everything runs smoothly both in front and behind the scenes, across the hotel, rooms, meetings, events, restaurants and bars and your team.

You'll lead the way and set a guiding example for your team to ensure the smooth running and strategic direction of the hotel.


We are looking for an Operations Manager:

  • Work together with relevant teams to ensure guest and colleague satisfaction, financial goals & responsible business/legal targets are met. All whilst ensuring the smooth running and robust strategic direction of the hotel.
  • Day to day tasks relevant but not limited to guest, employee, administrative, financial, legal, sales, revenue, supplier & contractor relations cycles.
  • Proactively upsell and promote all hotel outlets (such as upselling, special events & VIP entertaining) as well as any related reward programs.
  • Actively supports in the planning and development of hotel services, development of internal & external marketing initiatives, maximising revenue opportunities and displays a passionate approach towards the improvement of new method of services.
  • Creates a welcoming atmosphere and personalised service for each individual external and internal guest having an eye for detail and responding appropriately to guest, colleague and leadership feedback.;
  • Follows guidance and instructions given by leadership team, supported by the company's standard operating procedures related but not limited to emergency and evacuation procedures, report any incidents, accidents or maintenance faults that may jeopardise guest or colleague's satisfaction, health & wellbeing.
  • Attends and completes all mandatory 'Health & Safety' training, and is responsible for hygiene, health and safety within the hotel.
  • Engages with colleagues and guests i.e. confidently relaying hotel facilities or internally held meetings, consistently exhibiting appropriate service behaviour (such as greeting, eye contact, using names, personal presentation & grooming standards); Conducting & assisting sales with client showrounds and entertaining.
  • Demonstrates flexibility and adaptability when personalising external and internal guest's needs and the changing demand and priorities of the business;
  • Actively contributes to your immediate and wider hotel team, uses all forms of communication appropriate for each situation and displays positive and open body language. Identifying opportunities and improvements to ways of working whilst being solution focussed to operational needs of the hotel and in setting & achieving longer term goals.
  • Provides leadership through leading by example. Clearly communicates both operational & strategic information, ongoing customer feedback, ensuring team members are trained & developed, and empowering hotel teams. Along with providing an inspiring service culture through briefings, team meetings, allocation of resources, IT platforms, handovers and management of the team. Being present at key busy times.
  • Shares best practice with regards to efficiency, profitability, teamwork, planning, being present at the forefront of the business.
  • You will manage & develop your teams & HODs through planning & execution of holidays, payroll & rotas, recruitment, induction, training, appraisals & performance management of your team.
  • Be an active member of the HOD & Executive team & duty management responsibilities as required.
  • Ensure that all activities are in compliance with national laws and regulations, management decisions and PPHE Hotel Groups operating policies, processes and procedures. Particular focus relating to compliance within maintenance & supplier contracts and assisting in managing the relationship with housekeeping and other 3rd party & outsourced providers. Ensuring all licensing, crisis & operating procedures are communicated & delivered throughout the business.

Benefits of working with us as an Operations Manager:

  • Competitive salary
  • Birthday bonus of €250 (gross, paid in the month of your birt

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