Front Office Employee Holiday Inn Express

2 weken geleden

Deventer, Overijssel, Nederland Cycas Hospitality Voltijd

Are you enthusiastic about providing exceptional guest experiences? Become a part of the team at Holiday Inn Express & Suites Deventer within the IHG Hotels & Resorts family as a Front Desk Employee. Being the initial point of contact for our guests, you play a vital role in ensuring their stay is both comfortable and enjoyable. At Holiday Inn Express & Suites Deventer, managed by Cycas Hospitality, we have a dedicated team that embraces their authenticity to provide exceptionally outstanding service.

WHAT WE OFFER:

  • Cycas smiles Reward & Celebration program
  • The greatest project you'll ever work on is yourself, so let us support your growth through guidance and training opportunities
  • Meals On Duty
  • Free Parking & Travel Allowance
  • Cycas employee and friends & family rate at all hotels within the portfolio
  • IHG employee and friends & family rate with access to more than 6,000 hotels in over 100 countries
  • A lively, inclusive workplace where people are at the core of everything we do, allowing our team to be their authentic selves

RESPONSIBILITIES:

  • Check-in and check-out hotel guests and assist with luggage when necessary
  • Maintain a positive and welcoming demeanor
  • Address all guest inquiries and requests
  • Generate room bills and ensure timely payments
  • Have a good understanding of the local area in terms of history, attractions, and events, along with knowing where to obtain further information
  • Handle phone calls promptly and according to set standards
  • Assist with Breakfast Service preparation
  • Attend necessary training sessions as required
  • Demonstrate a readiness to take on extra duties as needed

WHAT WE ASK OF YOU:

  • Prior experience in hotel front desk or customer service is beneficial
  • Proficiency in English, with knowledge of Dutch seen as an advantage
  • Effective communication and interpersonal skills
  • Ability to solve problems and handle stress calmly
  • Proactive mindset and team-oriented approach
  • Passion for hospitality and service excellence
  • Flexibility to thrive in a dynamic setting

Cycas Hospitality is a GIFT to any hospitality professional. In the last 16 years, we have established an innovative hotel management company. Join us during this exciting phase of expansion to not only grow our portfolio but also our people. At Cycas, we work diligently while also making the hard work look enjoyable. This is your chance to shine and become part of something remarkable. If you believe you have what it takes and are eager to join our team, then we look forward to hearing from you.

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