![Uber](https://media.trabajo.org/img/noimg.jpg)
Strategic Program Manager, Emea Commops
7 dagen geleden
About the Team:
Community Operations is pioneering how Uber interacts with users around the globe.
We support all Uber business lines and propositions (Mobility verticals like Rides, Hailables, High-Capacity Vehicles; Delivery verticals like Eats and Grocery; and specific propositions like Uber for Business) and cover a broad range of activities, including customer service, platform safety, new partner onboarding, sales, compliance and account management.
In EMEA, we lead these activities in 30+ countries and in 20+ languages, in large-scale and highly nuanced market environments and operational complexity.
About the Role:
As the customer experience arm of a fast-growing company constantly innovating, we are always looking for ways to better serve and engage our users.
As a Strategic Program Manager, you will lead an evolving portfolio of strategic initiatives or processes to improve and optimise our operations, often with EMEA-wide scope and across business lines.
You will have end-to-end responsibility from scoping to final delivery, delving deep into data and managing a broad network of stakeholders in the process.
You will also dive into the details of the end-to-end customer journey and embrace the scale and complexity of our operations.
Given the highly strategic focus of your portfolio and the ambiguity of the problems at hand, you will often act as a thought partner to senior leaders in the organisation.
What You'll Do:
- Lead strategic projects to optimise customer support processes.
- Drive initiatives to improve operational efficiency and customer satisfaction.
- Collaborate with senior leadership to influence strategic decisions.
- Manage crossfunctional stakeholder relationships across different regions.
- Analyse performance metrics to identify areas for improvement.
What You'll Need:
-
Passion for customer experience and operations . The experience of our customers, and why it is the way it is, how it can be better, profoundly interests you.
-
Strategic thinking . You understand our broad strategy in Uber & Community Operations, can approach problems analytically, identify solution levers and propose an effective and implementable strategy.
-
Program management and governance . You can structure and lead multi-stream programs, design and maintain a mechanism to track program status, flag issues, and remove roadblocks.
-
Stakeholders management . You can communicate effectively with stakeholders from all corners and levels of our highly matrixed organisation, get them on board, and track with programme deliverables.
-
Self-driven and highly autonomous . You are a go-getter. You can take vaguely defined problem statements, define them, structure an approach, rally people around you and operationalise toward a solution implementation.
- Work experience encompassing strategic and/or program management responsibilities
- International work experience preferred
-
Customer Experience Program Leader, Commops
7 dagen geleden
Amsterdam, Noord-Holland, Nederland Uber VoltijdAbout the RoleUber Eats EMEA Eater/Courier Community Operations (CommOps") team is looking for a Program Leader to design and drive strategic programs focused on improving the Eater experience. This position will focus on initiatives aiming to 1) build magical experiences (prevent upstream defective experiences from happening) as well as 2) ensuring we do...
-
Emea Program Lead
1 week geleden
Amsterdam, Noord-Holland, Nederland Uber VoltijdAbout EMEA Community OperationsCommunity Operations (CommOps) provides premier support to all Uber business lines and propositions (Mobility verticals like Rides, Hailables; Delivery verticals like Eats and Grocery, and specific propositions like Uber for Business) and cover a broad range of activities including customer service, platform safety, new partner...
-
Strategic Initiatives Lead, Emea
1 week geleden
Amsterdam, Noord-Holland, Nederland Uber VoltijdLocation:EMEA Delivery Strategy and Planning Team, UberAs a Senior Strategic Initiatives Lead in the EMEA Delivery Strategy and Planning team at Uber, you will be at the forefront of leading large-scale, cross-functional programs, incubating innovative business ideas, and solving complex, novel problems to drive long-term business success. This senior...
-
Hcv Operations Global Program Manager
1 week geleden
Amsterdam, Noord-Holland, Nederland Uber VoltijdAbout the RoleAt Uber, customer support is more than just answering questions. It's about using the information customers give us as insights to help Uber grow. Providing amazing support that establishes trust within our community for riders, driver partners, Uber Eats customers and delivery partners, is at the center of the Uber customer experience....
-
Data Privacy Manager EMEA
1 week geleden
Amsterdam, Noord-Holland, Nederland Corning VoltijdRequisition Number: 63326 Corning is vital to progress – in the industries we help shape and in the world we share.We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and...
-
Integrated Marketing Manager Emea
1 week geleden
Amsterdam, Noord-Holland, Nederland Brooks Sports, Inc VoltijdWho We Are:At Brooks, we believe a run can change a day, a life, the world. Everyone who works here is a key part of our obsession to make the best running gear on the planet. We want our business — which also happens to be our passion — to be a place where everyone feels welcome and comfortable being themselves. Our company culture defines us, bonds us...
-
Integrated Marketing Manager EMEA
1 week geleden
Amsterdam, Noord-Holland, Nederland Brooks Sports VoltijdYour Job :The Integrated Marketing team is responsible for driving go-to-market planning for all brand and product campaigns. The Integrated Marketing Manager, EMEA, is the 'hub' of the EMEA Marketing team. In your role, you lead and drive integrated brand and marketing strategies and plans to deliver content for key initiatives to drive runner engagement...
-
Global Program Manager
1 week geleden
Amsterdam, Noord-Holland, Nederland Just Eat Takeaway VoltijdGlobal Program Manager - Strategic AccountsAbout this role: As a Global Program Manager for Strategic Accounts, you will build and deploy both strategic and technical programs aligned to our biggest market challenges and opportunities - driving organisational efficiency and effectiveness. Strategic Accounts include large global partners such as McDonald's,...
-
Head of Corporate Communications EMEA
1 week geleden
Amsterdam, Noord-Holland, Nederland PVH Corp. VoltijdDesign Your Future at PVH Head of Corporate Communications EMEA Be part of an iconic story. PVH is the growth platform for Calvin Klein and TOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations. Guided by our...
-
Head of Platform Safety, Emea
1 week geleden
Amsterdam, Noord-Holland, Nederland Uber VoltijdAbout the RoleAs the Head of Platform Safety, you will lead a team of Program Managers who manage and improve Personal, Road, and Catalog Safety across our Mobility and Delivery operations in EMEA.The Safety team sets the strategy, drives innovation to raise the bar on safety, and helps build public trust in our commitment to safety.What You'll Do Lead a...
-
Global Program Manager
1 maand geleden
Amsterdam, Noord-Holland, Nederland Takeaway VoltijdGlobal Program Manager - Strategic AccountsReady for a Challenge?Then Just Eat might be the place for you. We're a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with...
-
Global Program Manager
3 weken geleden
Amsterdam, Noord-Holland, Nederland Takeaway VoltijdGlobal Program Manager - Strategic AccountsReady for a Challenge?Then Just Eat might be the place for you. We're a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with...
-
Global Program Manager
1 week geleden
Amsterdam, Noord-Holland, Nederland Takeaway VoltijdGlobal Program Manager - Strategic AccountsReady for a Challenge?Then Just Eat might be the place for you. We're a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with...
-
EMEA Tax Manager
1 week geleden
Amsterdam, Noord-Holland, Nederland BMC Software, Inc. VoltijdDescription and Requirements #LI-BS1 "At BMC trust is not just a word - it's a way of life" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every...
-
Program Manager
1 week geleden
Amsterdam, Noord-Holland, Nederland Rainforest Alliance VoltijdPosition Summary:Are you ready to take your career to the next level? Look no further Rainforest Alliance is seeking a highly skilled and motivated Program Manager to join our exceptional team. As a Program Manager, you will play a crucial role in leading all aspects of and managing our IT projects, ensuring their successful implementation and delivery.As a...
-
Strategic Account Manager
1 week geleden
Amsterdam, Noord-Holland, Nederland Lepaya VoltijdJoin LepayaWhy we need youLepaya seeks a dynamic and results-oriented Strategic Account Manager to join our Consulting & Tech industry team. As a Strategic Account Manager, you will acquire and manage large (multinational) customers and contribute to Lepaya's overall success through strategic business planning, relationship management, and consultative...
-
Marketing Activation Project Manager
1 week geleden
Amsterdam, Noord-Holland, Nederland Projob B.V. VoltijdBedrijfsomschrijvingThe European head office of this internationalfashion & lifestyle brand is based in Amsterdam. The company'sstyle is classic American with a twist. Dynamic, international, andopen-minded describes the company's culture atbest.FunctieomschrijvingReady to drive membership growth and createmeaningful consumer connections? Join our client's...
-
General Manager, Sales EMEA
1 week geleden
Amsterdam, Noord-Holland, Nederland INRIX UK Ltd VoltijdApplicants to be located in: Netherlands, Spain, Italy, Germany, Sweden or SwitzerlandINRIX is seeking a world class GM Sales, EMEA executive responsible for sales and Go To Market strategy for our public sector, enterprise and automotive sectors. Our ideal candidate is a roll-up-your-sleeves sales leader and savvy general manager who is experienced in...
-
Emea Marketing Manager
1 week geleden
Amsterdam, Noord-Holland, Nederland Ansarada VoltijdWhat's the job about?Here's a great opportunity to join the leading software company in virtual data rooms, assisting clients such as law firms, investment banks, and multinational corporates with some of their most business-critical processes. It's a client-facing, cross-functional role where you'll work closely with our clients, senior sales staff,...
-
Strategic Account Manager
1 week geleden
Amsterdam, Noord-Holland, Nederland Lepaya VoltijdJoin LepayaLepaya is seeking a dynamic and results-oriented Enterprise Account Manager to join our team. As an Enterprise Account Manager, you will manage large (multinational) customers and contribute to Lepaya's overall success through strategic business planning, relationship management, and consultative selling. If you have a strong affinity for learning...