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Responsibilities
Hexagon's Asset Lifecycle Intelligence division (Hexagon) is looking for an IT Support Engineer in Hoofddorp (the Netherlands).
In this role you will join an established team providing high quality support to an innovative international business. You will be expererienced in offering general IT support and be confident working on Active Directory, Azure and Windows technologies. The team are based out of our Hoofddorp office but we can support hybrid working.
You will:
Troubleshoot system, desktop/laptop and mobile problems, researching, diagnosing and solving hardware and software incidents. Respond to logged support calls within service level targets and timely escalating of unresolved issues to appropriate internal teams. Build new or replacement laptops/desktops for employees. Provide end-user support for a wide range of IT related problems/concerns.Your understanding will include:
ITIL tool experience for processing incidents and service requests. Knowledge of Windows based computing – desktop and server operating systems, basic IP networking, Microsoft productivity applications (Office 365 and typical IT peripheral devices such as printers, scanners, copiers etc. Microsoft Active Directory, maintenance of user and computer objects and access rights. Cybersecurity concepts and data security principles. Cloud Technology (Azure) Experience in PowerShell and/or SharePoint is an advantage.Qualifications
Bachelor's degree in information technology or Computer Science is an advantage. Excellent organizational skills with the proven ability to multitask in a busy environment. Attention to detail, accuracy and deadlines. Commitment to customer satisfaction, Self-improvement and initiative to improve systems and processes. Strong team player who exercises initiative and independent judgement. Excellent English communication skills (oral and written), other European languages are a preference. Exceptional communication skills both written and verbal with a professional telephone / virtual meeting behavior. Willing and able to travel in Europe.#LI-MP
#LI-hybrid
