Senior Claims Data Analyst

1 week geleden

Amsterdam, Noord-Holland, Nederland Lemonade Voltijd
Not your everyday company

Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.

At Lemonade, you'll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.

Unlike most publicly traded companies, we're nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don't care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.

We're built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don't like spending our days in meetings and we skip committees altogether. At Lemonade, there's no such thing as going over someone's head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.

As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, .org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.

Awarded 'best workplace' Best Workplace and Best-Led Company by Inc. Magazine "World Changing" by Fast Company Recognized as a World Changing Idea by Fast Company Magazine Ranked #1 Home insurance in America Won best renters and homeowners insurance in America by US News, and others Best Pet Insurance in America Rated "Best Overall Pet Insurance" by Better Homes & Gardens Rated 4.9 on the App Store Among the highest rated apps of all time What you're applying for

We're looking for a strategic thinker to join our team as a Senior Claims Data Analyst to support our Customer Operations department. This role supports our EU and US claims and customer service operations and can be based in either the Netherlands or the UK.

As a Senior Claims Data Analyst, you will lead complex projects, extract actionable insights from data, and support financial planning within the claims experience landscape, and more broadly across the Customer Operations organization. This role is perfect for a visionary data strategist who's passionate about leveraging next-generation technological solutions, optimizing existing processes, and facilitating collaboration across our Product,Claims, Ops, and Data teams. You will report into the centralized Operations enablement group, and work cross functionally with senior stakeholders to drive key initiatives from ideation to completion. You'll play a pivotal role in delivering a superior claims experience, driving operational excellence, profitability, and innovation within our operations.

What you'll do

  • Project Leadership: Lead complex projects, aligning them with business goals and maintaining stakeholder relationships.
  • Financial Analysis: Support financial strategy through analysis and forecasting, impacting budget and capacity planning.
  • Data Analysis & Reporting: Analyze claims data, and transform raw data into actionable insights.
  • Claims Support: Identify trends in claims data and support the operational Claims function.
  • Business Intelligence: Design reporting systems, improve MI quality, and support strategic decisions.
  • Compliance & Improvement: Ensure regulatory compliance, participate in market initiatives, and suggest process improvements.
  • Effective Communication: Effectively communicate complex information to a wide audience using Google Presentations and documentation on a regular basis.

What you'll need

  • 5+ years in a similar role, within the insurance industry or a comparable regulatory environment.
  • Strong project management with a track record of leading complex projects
  • Advanced data analysis skills for informed decision-making.
  • Exceptional problem-solving, communication, and collaboration skills.
  • A willingness to take on additional duties as needed, contributing your unique experiences to help achieve our goals.

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