Technical Support Engineer

1 week geleden

Utrecht, Utrecht, Nederland Storyteq Voltijd

*For this role you work entirely from the office

Grow and develop your career in one of Europe's largest technology-led marketing agency. We are looking for Customer Support Engineers who want to make an impact. You work directly with customers such as Transavia, Greetz, and Eneco to solve technical problems and ensure that they receive full support from our in-house developed software, Deployteq. If you are a problem solver by nature, this is the perfect match for you

About the role
As a Customer Support Engineer at Deployteq, you work with global brands to optimize their digital marketing processes using our marketing automation platform. You are the first point of contact to provide solutions that enable optimal use of the platform and help Deployteq build a solid relationship with our customers. This position is the ultimate opportunity for someone who wants to build a career in marketing technology in a fun team.

Responsibilities
Together with your colleagues you provide a friendly and approachable first line of contact for our clients and our game-changing marketing automation platform Deployteq.
Your role includes:

  • Analysing customer questions. Sometimes the question is not clear, then it is your job to understand what the customer wants to achieve
  • Giving clear advice to our customers or engaging with Development for complex issues
  • Communicate platform improvements to our Product Development team
  • Advise clients on the best selections and segmentations of their database
  • Align and collaborate with your Client Services colleagues to produce the most innovative campaign solutions
  • Using Confluence to log and monitor tickets

Requirements

You are someone who takes responsibility, shows initiative and wants to grow. Our customers come to us with a problem and we trust that you will come up with an excellent solution that you can communicate clearly to our customers. What do you bring to this role?

  • Work experience in a similar position or a recent Graduate with foundational technical knowledge
  • You naturally like to get to the bottom of problems and propose solutions
  • Good command of the Dutch and English language in word and writing is essential
  • You enjoy working on multiple projects at the same time you have strong communication skills and enjoy advising others and conveying your expertise

Benefits

A challenging environment with the freedom to learn and progress within a proactive, young, friendly team. We also offer some great perks:

  • Attractive secondary employment conditions such as collective health insurance, pension, 25 vacation days ( e.g. 40-hour working week), a laptop, good home working environment and expense allowance;
  • Wellbeing package, including workshops, podcasts and one extra day's leave.
  • Volunteer days – one additional paid day each year to volunteer for a charity.
  • Revenue and performance-dependent bonus that can be up to one month's salary.
  • Plenty of opportunities to develop yourself, training budget, knowledge sessions and in-house Deployteq training.
  • Nice coffee, fruit and a delicious lunch
  • A dynamic working environment, in which we give room for both personal and professional growth.
  • Regular company outings, monthly drinks, quarterly lunches and sports and board games evenings.
  • Centrally located office in a beautiful, wooded area, and easy to reach by public transport or car.

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