Logistics Operations Project Manager

2 weken geleden

Amsterdam, Noord-Holland, Nederland Expeditors Voltijd
Job Description

The Project Manager is responsible for planning, executing, monitoring, controlling and closing any assigned projects. They have an entrepreneurial mindset, which allows them to think about a project beyond the basic skills needed to manage it (i.e., technical know-how and knowledge of the tasks being assigned to keep the project moving forward). Monitors programs/projects from initiation through delivery and interfacing with internal customers or department personnel. Organizes project activities and interdepartmental meetings; ensures communication facilitates completion of the program/project on schedule. May assign and monitor work of technical personnel providing support and interpretation of instructions/objectives.

Key Responsibilities:

  • Build customer relationship and provide excellent customer service, understanding their needs and goals
  • Identify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experience
  • Identify customer pain points, perform gap analysis and recommend value add operational improvements and cost savings projects
  • Serve as the first point of contact to support customer queries/problems for daily operations
  • Gather requirements, deliverables and timeframes from stakeholders
  • Activity and resource planning (i.e., define project scope/objective and identify available resources)
  • Create a clear and concise approach to execute the project and monitor its progress
  • Organize and motivate the project team
  • Set realistic deadlines and communicate them to the team consistently
  • Analyze and manage project risk throughout the duration of the project
  • Communicate key milestones to the project to all key stakeholders
  • Lead project calls discussing progress, challenges and ultimately facilitate decision-making
  • Collaborate with other project managers/acting project managers to build consistency in all processes
  • Conduct post-implementation reviews (i.e., evaluate performance against defined project goals) and report back to Director, Program Management
  • Ensure all projects follow the proper project management life cycle and include proper documentation (e.g., project charters, project documentation for public consumption, technical documentation, end-user documentation, document storage and controls)
  • Manage multiple large scale projects at once
  • Stay up to date with the latest trends and advancements in project management, including emerging tools, techniques and best practices and proactively apply new knowledge to improve processes
Qualifications
  • Bachelors or equivalent experience
  • 5+ years logistics, supply chain, large scale warehouse operations and projects or related experience
  • Industry certifications such as Kaizen, Lean, Six Sigma, Supply Chain, PMP is preferred
  • Excellent customer service skills, including negotiation, proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Risk sensitive, recognizes when problems arise or are likely to arise
  • Critical thinking using logic, data & qualitative reasoning
  • Strong facilitation skills
  • Ability to develop, evaluate, recommend and present best options
  • Ability to understand financials and develop budgets
  • Must be willing to occasionally work outside normal business hours, including weekends
  • Travel less than 10%
Additional Information
  • English language professional proficiency preferred

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