Merchandising Business Specialist

2 weken geleden

Amsterdam, Noord-Holland, Nederland Tiqets Voltijd

What you will do

Within the Merchandising department, you're the one who makes our customers an offer they can't refuse. With a focus on performance driven and destination specific merchandising, you'll constantly try to create more relevant offerings for our customers and are responsible for how we show and sell our products best on

You run the show to increase performance of multiple destinations within an assigned region. This means you dive into data and challenge what we did yesterday to achieve outstanding results tomorrow. You spot and select which experiences to optimize, align with other teams and departments what they need to work on, chase the execution and report on progress and blockers.

So, if you're up for becoming a master of offers and challenging the status quo, we'd love to chat with you

Responsibilities

Determining and aligning goals per destination Creating and following up on action plan per destination to reach goal and improve performance Execution of optimisations (short term actions) to drive conversion and margin. This includes price tests, creation of new bundles and offers, and other types of promotions Coordinating input and efforts from all stakeholders and business teams Definition and updates of Merchandising Guidelines & Golden Rules Ensuring that Tiqets' global supply is merchandised according to Tiqets' internal 'playbooks' Daily, weekly, monthly monitoring and analyses of your focus area/market, tracking progress towards team and company goals, and reporting on KPIs Dive into other sources of data such as customer reviews, Google Keyword Planner. Feedback to product teams on usage and implementation of forthcoming features

Requirements

3+ years of experience in e-commerce, data analysis and reporting Experience in a high-traffic consumer-facing ecommerce website Highly proficient with BI and visualisation tools such as Looker, Tableau and Qlikview, and other site analysis tools like Hotjar, Google Analytics. Ability to thrive in a fast moving environment Switching between ad-hoc analytical tasks and more structured projects, with good business judgement Ability to work independently as well as part of a multidisciplinary team Experience producing actionable insights and recommendations based on outcomes of analyses, tailoring your messaging to the audience Experience with A/B testing Proactive, positive mindset to initiate and lead new analyses and research to improve the customer experience Excellent communicator in English, both orally and in writing

Perks & Benefits at Tiqets

Energetic, international colleagues Hybrid work environment: Enjoy flexibility when you work at the office and receive a monthly contribution for working from home Get a contribution to spend on outfitting your home office setup Bright, welcoming offices located in the centre of Amsterdam, Paris, London, Rome, Barcelona, Philadelphia, and Bangkok Tiqets Learning Academy: group and individual learning sessions Pension contribution (differs per country) Travel compensation (differs per country) Social sports: boot-camp, football, bouldering, and more Social events: Internal and external events, including Friday drinks at the office, seasonal parties, and an annual company getaway to a surprise location 20% employee discount code to visit museums and attractions worldwide Visa Sponsorship (if applicable) Daily fresh lunch buffet provided by Join Program Mental health support through our partnership with OpenUp Tiqets is an innovative ticketing platform that is revolutionizing the way visitors discover, buy and use tickets for museums, shows and attractions.

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