Credit Analyst

1 week geleden


Amsterdam, Noord-Holland, Nederland AMEX Voltijd

Join the Team at American Express as a Customer & Payments Investigation Team - Credit Analyst

Are you ready to provide outstanding service as part of #TeamAmex? Whether you are an experienced customer service professional or starting your career, at #TeamAmex we stand by our customers and each other every day. You will be trained and supported every step of the way. Come be a part of a team that is recognized for excellence.

What to expect in this role:

Provide advice to cardholders and negotiate payment agreements Analyze payment limits and issues Contact cardholders to ensure payments are made Make decisions on unblocking or canceling cards and setting payment limits Conduct risk analyses and gather documentation Communicate with customers to investigate payment behavior Engage in Know Your Customer (KYC) requirements Handle exceptional KYC processes Be strong in communication and listen actively Be creative in problem-solving Can handle changes and speak English Experience in customer service or debt collection is a plus Be flexible with working hours and aim for results Live in the Netherlands

American Express offers a fantastic career with great benefits including:

Partial remote work option Preference for full-time employment Monthly base salary 13 months paid for 12 months worked Holiday pay in May Incentives based on performance Contract with the possibility of extension or permanent employment 100% public transport reimbursement 27 vacation days for full-time employees Great pension program Free American Express Green card Monthly credits for health and wellness activities

Ready to lead the way with Team Amex?

American Express prioritizes the well-being of its employees and their families through various benefits and programs. Join a company that supports you holistically through life stages including financial, physical, and mental health. Benefits include competitive salaries, bonus incentives, medical, dental, vision, and life insurance coverage, flexible working arrangements, parental leave policies, access to wellness centers, counseling support, and career development opportunities.


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