Applicatiebeheerder junior

Junior Application Specialist CPM Holdings, Inc.

is a diversified leading global supplier of process equipment and engineered technologies that sustainably feed, fuel, and build a better world.

With its growing family of 17 market-leading product brands, CPM serves a variety of industries including animal feed, consumer food, green energy, advanced materials and sustainable packaging.

Founded in 1883, CPM has 1,700 employees across 36 facilities on 4 continents with presence in 150+ countries.

From the foods you eat to the fuels you require, CPM plays an important role in making the world more efficient and more sustainable.

We are seeking a highly motivated and detail-oriented Junior Application Support Specialist to join CPM Europe in Zaandam, the Netherlands.

As a Junior Application Support Specialist, you will at first learn the role by working closely with our own ERP Support Specialist.

He plays a critical role in ensuring the smooth operation of our organization's software applications.

Together you will be responsible for providing technical support to end-users, troubleshooting application issues, and collaborating with cross-functional teams to enhance overall system performance.

This position is based on a hybrid work policy (office and remote).
Provide timely and effective support to end-users, addressing inquiries and resolving technical issues related to applications.
Utilize remote assistance tools, ticketing systems, and other resources to troubleshoot and diagnose problems.
Investigate and analyze application-related issues, identifying root causes and implementing permanent solutions.
Collaborate with development teams to report and resolve bugs, glitches, and other software-related issues.

Create and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to assist end-users and internal teams.

Work closely with cross-functional teams, including development, quality assurance, and IT, to communicate user needs, system requirements, and facilitate seamless application integration.

MBO level course in Information Technology, Computer Science, or a related field.
Experience in application support or a similar technical support role is a big plus.
Familiarity with ticketing systems and IT service management (ITSM) processes is also a plus.
You speak professional English.
You don't live more than a 45 minute drive from our office in Zaandam, the Netherlands.

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