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Customer Service Representative
2 weken geleden
- Opportunity to work in a fast-growing international company
- Opportunities for professional growth and development
- Respond promptly and professionally to customer inquiries via phone, email, and chat in the German language.
- Identify and assess customers' needs to achieve satisfaction, proactively offering solutions and recommendations when necessary.
- Handle and resolve customer complaints in a calm and courteous manner, aiming for first-contact resolution whenever possible.
- Maintain accurate records of customer interactions and transactions, documenting details of inquiries, complaints, and actions taken.
- Collaborate with other team members and departments to escalate and resolve complex issues in a timely manner.
- Stay up-to-date on company products, services, and policies to provide accurate information to customers.
- Uphold company standards of customer service excellence and professionalism at all times.
- Contribute to the continuous improvement of processes and procedures to enhance the customer experience.
- Fluent in both written and spoken German, with excellent communication skills.
- Proficient in English to communicate effectively with colleagues and management.
- Previous experience in customer service or a related field is preferred.
- Strong problem-solving skills with the ability to think quickly and creatively to resolve issues.
- Excellent interpersonal skills with a customer-focused approach.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Supportive and inclusive workplace culture.
- Employee discounts and perks.
- Daily lunches and premium coffee.
- Prime location in the heart of Amsterdam.
- A dynamic team committed to excellence.
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